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Service Advisor

4 months ago

Branston Derbyshire, United Kingdom Active Personnel Full time

Service Advisor

Our client based in Burton DE14, who is one of the UK’s largest Scania Truck distributors, is looking for a Service Advisor to join their business. This will be working on the front desk keeping customers and clients up to date on the work being completed.

This role offers an abundance of training and progression for the right candidate.

Hours –

8.00am-5.30pm Mon-Fri

Every other Saturday 8am-12pm

£30,000pa-£33,000pa

Duties –

· Handle telephone enquiries, answering the phone in a friendly and open manner using the company standard greeting.

· Plan work by running ADP service due reports, checking customer data quality, and arranging work with customer, capturing mileage via C200 or verbally.

· Create job cards, checking for existing parts and service WIPs and campaigns, liaising with customer and follow through to completion. Load job into Customer Compliance System.

· Agree with the customer and workshop who will pay for the work – Retail / Warranty / Contract.

· Maximise service and parts profitability through the use of professional sales techniques.

· Meet and greet all customers on arrival in a professional and friendly manner.

· Maintain ADP workshop loading, keep customers informed of job progress at all times, liaising with the workshop; advise customers of any extra work required, supplying an estimate for any additional work, utilising Fixed Price Repairs where possible, and obtaining the customer’s authorisation.

· Carry out any depot administration tasks as assigned by the General Manager.

· Explain and book any outstanding defects for next scheduled event. Follow up after the service / repair visit to check customer satisfaction as per the Service Flow.

Ideally, you will have Basic Technical awareness of motor vehicles and technology