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Operations Oversight Analyst
3 weeks ago
Short Benefits:
* Based in Reigate
* £35,000 salary
* 27 days holiday + bank holidays
* Monday – Friday, 9am - 5pm
* Hybrid working
* Annual bonus (based on company and individual performance)
Job specification:
* Collaborate with line management to create an annual activity plan based on the strategic plan, focusing on timing and high-level deliverables to enhance customer experience.
* Under line management, manage daily activities within budget through regular review and monitoring of operations, goodwill, and compensation payments.
* Develop and maintain relationships with key stakeholders, ensuring oversight meets external regulatory requirements.
* Build strong relationships with internal and external stakeholders.
* Analyse data to develop action plans and recommendations.
* Identify, assess, and communicate risks through data analysis and policy alignment, highlighting trends and recommending corrective actions.
* Understand the company’s handbook, policies, relevant legislation, and market best practices, ensuring a sound grasp of business processes and outsourced service operations.
* Collaborate with internal functions, business partners, and stakeholders.
* Identify risks and incidents, adhering to policies and procedures.
* Perform additional tasks as reasonably requested.
Person specification:
* Relevant education/professional management or industry-related qualifications.
* Excellent written and verbal skills; able to effectively communicate with all business levels internally and externally.
* Strong team player, adept at building relationships with stakeholders, colleagues, and business partners.
* Ability to prioritise and meet deadlines.
* Good attention to detail.
* Solid understanding of operational and conduct risk principles, especially in financial services operations, including service processes, provision, and sales channels.
* General knowledge of regulated, compliant business environments and control measures.
* Preferably experienced in financial services or a related service sector.
* Experience managing multiple functional areas and stakeholders.
* Ability to produce high-quality documentation.
* Knowledgeable about legal, regulatory, and compliance issues related to customer data.
* Excellent interpersonal skills.
Additional Information:
Company pension
Eligible for a voluntary benefits allowance of £500 per annum
Death in Service
Income protection
Voluntary healthcare benefits at discounted rates
Employee car scheme (through salary deductions)
Employee assistance programme
Flexible working opportunities
Refer a friend and earn £100 If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer
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