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Call Centre Operator

2 months ago

Stafford, United Kingdom Tudor Employment Full time

Tudor Employment are currently recruiting for a Call Centre Operator / Administration Officer to work for our prestigious client based in Stafford.

Duties will include:

* Importing of new instructions

* Preparation of Council Tax, Non-Domestic Rates, Road Traffic, DVLA and Sundry Debt work for Agents

* Processing of work completed by Agents

* Handling telephone calls from Debtors, Agents, Clients and other organisations

* Negotiating payment arrangements and Debtors and monitoring the progression and upkeep of payments to ensure further action is taken to default

* Liaising with clients by telephone, email and correspondence regarding amendment and return of cases

* Providing various statistical reports, management information and returns for clients

* Ensuring duties are carried out in accordance with the documented procedures

* Processing Trace and Investigation requests as and when required for Agents enquiries

* Handle and process Out of Area cases

* Undertake Emergency Procedure checks

The ideal candidate:

* Have excellent communication skills – written and oral

* Effective negotiation skills

* High standard of literacy and numeracy

* Ability to interpret and apply legislation

* Ability to work under pressure and to tight deadlines

Hours of Work:

8.30am – 5pm Monday to Friday

Salary: £23,795

Permanent position for the successful applicant