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Housing Ombudsman Co-Ordinator

2 months ago

Coventry, United Kingdom 18 Recruitment Limited Full time

18 Recruitment are looking for a Housing Ombudsman Co-ordinator for their client in Coventry.

Temp - perm position. Monday - Friday 9am - 5pm.

Responsibilities will include:

* Support with case management reviews with the Customer Care and service delivery teams.

* Deliver a high-quality response to Housing Ombudsman early and full investigations, additional evidence requests and order compliance.

* Engage with partners and relevant teams to pull together evidence against existing and additional evidence requests.

* Identify any gaps in evidence, assign responsibility and ensure timely compliance in line with deadlines ordered by the Housing Ombudsman.

* Develop a strong understanding of regulatory obligations associated to complaint handling within the social housing sector to be able to identify, flag, and mitigate risk in an appropriate manner.

* Develop a sound understanding of key Orbit policies and procedures to ensure that any risk associated with the management of complaints can be identified and rectified during the complaints process.

Ideal candidates will have

* Strong understanding of and ability to interpret regulatory obligations underpinning the sector.

* Comprehensive knowledge and understanding of the Housing Ombudsman Complaint Handling code.

* Experiencing in dispute resolution, mediation or dealing with complex complaints

* Great organisational, planning and time management skills to manage caseload, documentation, and meeting deadlines.

* Strong problem-solving skills are essential for analysing determinations, complex complaints and finding appropriate resolutions