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Service Manager

2 months ago


South East, United Kingdom The Graduate Project Full time

We are looking for an experienced and compassionate Care Service Manager to lead and manage our clien'ts housing services. The successful candidate will ensure that high-quality care is delivered consistently, that all regulatory standards are met, and that the wellbeing of both service users and staff is prioritised. This role involves managing the day-to-day operations of care services, developing care plans, supervising staff, and liaising with families and external agencies.
Key Responsibilities:
Service Management:
* Oversee the day-to-day operations of care services, ensuring they run smoothly and efficiently.
* Develop, implement, and regularly review individual care plans in line with best practices and regulatory requirements.
* Monitor and maintain high standards of care, ensuring that all care is person-centred and respects the dignity and choices of service users.
* Ensure compliance with CQC regulations and other relevant legal and regulatory frameworks.
Staff Leadership and Development:
* Lead, manage, and motivate a team of care staff, providing regular supervision and support.
* Conduct staff appraisals, identify training needs, and ensure continuous professional development.
* Lead on recruitment, induction, and training of new care staff.
* Promote a positive and inclusive work environment that fosters team collaboration and high morale.
Quality Assurance and Improvement:
* Monitor and evaluate service delivery to ensure the highest standards of care are maintained.
* Conduct regular audits and inspections, addressing any issues promptly and effectively.
* Implement quality improvement initiatives based on feedback from service users, families, and staff.
* Prepare and present detailed reports on service performance to senior management.
Service User and Family Engagement:
* Build and maintain positive relationships with service users, their families, and representatives.
* Conduct regular reviews of care plans in consultation with service users and their families.
* Handle complaints and concerns in a professional and empathetic manner, ensuring swift resolution.
Financial and Operational Management:
* Manage budgets and resources effectively, ensuring that the service operates within financial constraints.
* Oversee scheduling and rotas, ensuring adequate staffing levels are maintained at all times.
* Liaise with external agencies, healthcare professionals, and local authorities to coordinate care and support services.
Person Specification:
Essential:
* Proven experience in a service management role, ideally within a domestic abuse housing environment.
* Strong leadership and management skills, with experience supervising a team.
* Excellent knowledge of care standards, CQC regulations, and other relevant legislation.
* Ability to develop person-centred care plans that meet the needs and preferences of service users.
* Strong communication and interpersonal skills, with the ability to build relationships with service users, families, and professionals.
* Ability to work under pressure, manage multiple priorities, and make decisions in a fast-paced environment