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Night Resident Service Advisor

4 months ago

Salford, United Kingdom Ritz Recruitment Full time

VS/6918

Front of House - Nights

Manchester City Centre

Hours: Shift work, 7.15pm – 7.15am, 4 on 4 off

Salary: £25,000 per annum, plus 10% Bonus

My client offers a high spec development of 1, 2 & 3 bedroom apartments based in City Centre Manchester.  They offer a brand new rental experience, designed and built entirely with renters in mind. Luxury accommodation with high spec interiors and flexible lease options, across a range of prices and layouts.  A perfect balance for contemporary lifestyles; the excitement of city centre living with community at its heart.

Their stylish, bright and spacious apartments have outstanding amenities, offering a place to switch off at the end of the day and find a place of calm.  Their expertly managed development offers everything needed for a stress-free lifestyle.

Now recruiting for a Front of House candidate to work nights

This is a lone working role.

Ensure a clean and tidy environment is maintained for all residents and team
To co-ordinate day-to-day operations ensuring quality service delivery is meet and exceed resident’s expectations at all times
Organise and book maintenance works for residents and the building. Alongside making sure details are communicated to residents
Managing resident parcels and assist in missing queries
Raising and processing invoices to ensure a smooth operation of payments and deliveries
Clear communication with residents, contractors and team on shift
Monitor security including GDPR, building walks and access into the building to create a safe environment for all residents and staff
Report incidents / accidents onto the correct system and inform your manager of any serious reports
Must be pro-active and able to use initiative to organise daily operations and have attention to detail on all aspects of the role
Organise and be involved in resident events whilst creating a dynamic community
Conduct weekly and monthly Health and Safety checks
Expectation of the role:

Adhere to the task list provided ensuring full completion for a smooth operation
Clear communication with a handover to the next RSA on shift outlining any issues
Fully compliant to Health and Safety and security processes
Provide 5 star customer service to all residents
To follow all policy and procedures in place to ensure a smooth operation whilst remaining compliant
Who we’re looking for:

People and interpersonal skills 

Experience of working in a similar front of house role or customer services environment
A good level of education with strong written and verbal communication skills.
Good level of computer literacy including Microsoft Word, Excel and Outlook.
Excellent communication skills and able to display sensitivity and understanding of resident’s needs.
Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm.
Must be pro-active and able to use initiative to enhance the reputation of the building.
Professional presentation, confident and outgoing nature.
Well organised, ability to problem solve and works under pressure.
Able to demonstrate an organised and professional approach and ability to prioritise.
A great team player who takes ownership and responsibility.
A logical thinker who is able to spot errors and resolve issues.
A sound understanding of Health and Safety principals, methods and assessments (desirable)
In the first instance please apply by forwarding your CV

Please contact Vicky at our Manchester office on (phone number removed)

Ritz recruitment – Employment Agency