Resident Services Associate

5 months ago


Salford, United Kingdom Dandara Living Full time

If you're looking to step up your career Dandara Living is the perfect professional home, working for us you will have the chance put your expertise into action on landmark projects, and work on a game‐changing team, you’ll also make long‐lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours.

**Working Pattern - Saturday 1pm to 7pm, Sunday 7pm to 1pm & Monday 1pm to**
**7pm (18 hours per week)**

**What you will do**
- As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected
- Supporting the Senior Resident Services Associate/Assistant Manager/ Customer Experience Manage in the duties of the Resident Services Team.
- Ensuring applicants provide all company and legally required paperwork including Right to Rent and KYC Identification prior to move in
- Dealing with incoming and outgoing post and parcels
- Dealing with resident and guest enquiries
- Booking and managing of resident amenity spaces
- Conduct move
- in appointments, inventories, and meter readings
- Compiling of inventories
- Carrying out mid term inspections
- Carrying out move out inspections
- Logging maintenance issues
- Issuing of keys on move in and key replacements
- Keeping the resident amenity spaces tidy and presentable
- Dealing with vehicle parking and keeping accurate records
- Deal with noise complaints and escalating where appropriate
- Updating site wide communications / residents’ portal as required
- Assisting on open days and residential events
- Carry security walks as and when required
- Cover another shift pattern with the team as and when required
- Updating inventory feedback and actioning any point raised

**What you will have**
- Proficient in the use of Microsoft office packages including Word, Excel, and Outlook as well as other systems such as databases or booking systems
- Demonstrable understanding of H&S requirements on site
- ARLA, IRPM or COSHH would be desirable, but training will be provided

**What we will offer you**:
Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK’s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include:

- £11,700 per annum
- 33 days holiday (inclusive of bank holidays)
- £competitive annual bonus (discretionary)
- Up to 5% pension scheme (salary sacrifice scheme)
- 2x salary life assurance (paid option to increase to x4)

**Important note**:



  • Salford, United Kingdom Grainger plc Full time

    **Role Overview** The Residents Services Associate (RSA) is a pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to the Grainger standard and the team works as one. **Responsibilities will include, but are not** **limited to**: - Deliver the Grainger customer...


  • Salford, Salford, United Kingdom Dandara Living Full time

    About the RoleWe are seeking a highly skilled Resident Services Associate to join our team at Chapel Wharf, our largest built apartment complex to date. As a key member of our team, you will be responsible for providing exceptional customer service to our residents and guests, ensuring a seamless living experience.Key ResponsibilitiesManage resident and...


  • Salford, Salford, United Kingdom Dandara Living Full time

    About the RoleWe are seeking a highly skilled Resident Services Associate to join our team at Chapel Wharf, our largest built apartment complex to date. As a key member of our team, you will be responsible for providing exceptional customer service to our residents and guests, ensuring a seamless living experience.Key ResponsibilitiesManage resident and...


  • Salford, Salford, United Kingdom Dandara Living Full time

    About the RoleWe are seeking a highly skilled Resident Services Associate to join our team at Chapel Wharf, our largest built apartment complex to date. As a key member of our team, you will be responsible for providing exceptional customer service to our residents and guests, ensuring a seamless living experience.Key ResponsibilitiesManage resident and...


  • Salford, Salford, United Kingdom Dandara Living Full time

    About the RoleWe are seeking a highly skilled Resident Services Associate to join our team at Chapel Wharf, our largest built apartment complex to date. As a key member of our team, you will be responsible for providing exceptional customer service to our residents and guests, ensuring a seamless living experience.Key ResponsibilitiesManage resident and...


  • Salford, United Kingdom Cortland Full time

    **Role Overview** **Role**:Resident Experience Associate **Reporting to**:Community Manager **Working Pattern**:4 days on 4 days off **Property**:Cortland at Colliers Yard, Salford **Amenities**: Lounges, Dining, Meeting Rooms, Gym, etc. **Company Overview** At Cortland, you map the story of your success. We don't adhere to the status quo, we love...


  • Salford, United Kingdom VervLife Full time

    **About the role**: Based at The Anchorage, You will be responsible for ensuring a high standard of customer service with a focus on community and resident wellbeing. With an eye for detail, it will be your responsibility to ensure that there is a seamless customer journey, with effective communication to residents and prospective residents. You will assist...

  • Head of Residence

    5 months ago


    Salford, United Kingdom Sodexo Full time

    Job Introduction **Job Description**: Reporting to our Deputy Director, the Head of Residence will be responsible for managing and supporting our residential managers and senior prison officers, ensuring effective and efficient management of all house blocks. Within the role of Head of Residence, you will provide direction and leadership to our residential...


  • Salford, United Kingdom VervLife Full time

    **About the role**: Based at The Anchorage, you have responsibility for community and resident wellbeing through programming and excellent customer service. With an eye for detail, it will be your responsibility to ensure that there is a seamless customer journey, with effective communication to residents and prospective residents. The role executes the...

  • Customer Service

    5 months ago


    Salford, United Kingdom Bamford Contract Services Full time

    **Customer Service / Receptionist** **Temporary Role: Immediate Start** **4 on, 4 off Shift Pattern** **12 hours: 7am-7pm** **Location: Manchester City Centre** **Rate: £11.44 per hour** Our prestigious build-to-rent company is seeking a Customer Service / Receptionist to support the team during a busy period. This building boasts a stunning...

  • Food Service Associate

    3 months ago


    Salford, Salford, United Kingdom Chartwells - Universities Full time

    We are seeking a dedicated Food Service Associate to represent our organization, providing outstanding customer service within the educational sector on a part-time basis. You will become part of a team that takes pride in their work, their meals, and, most importantly, in their colleagues.As a Food Service Associate, you will play a vital role in a dynamic...


  • Salford, Salford, United Kingdom Chartwells - Universities Full time

    We are seeking a dedicated Food Service Associate to represent our organization, providing outstanding customer service within the educational sector on a part-time basis. You will become part of a team that takes pride in their work, their meals, and, most importantly, in their colleagues.As a Food Service Associate, you will play a vital role in a dynamic...


  • Salford, Salford, United Kingdom Chartwells - Universities Full time

    We are seeking a dedicated Customer Service Associate who will represent our organization, providing outstanding service within the university environment on a full-time basis. You will be part of a team that takes pride in their work, their food offerings, and most importantly, in the people they serve.As a Customer Service Associate, you will play a vital...


  • Salford, Salford, United Kingdom Chartwells - Universities Full time

    We are seeking a dedicated Customer Service Associate who will represent our organization, providing outstanding service within the university environment on a full-time basis. You will be part of a team that takes pride in their work, their food offerings, and most importantly, in the people they serve.As a Customer Service Associate, you will play a vital...

  • Food Service Associate

    3 months ago


    Salford, Salford, United Kingdom Chartwells - Universities Full time

    We are seeking a dedicated Food Service Associate to represent our organization, providing outstanding customer service within the educational sector on a part-time basis. Join a team that takes pride in their work, their culinary offerings, and, most importantly, their people.As a Food Service Associate, you will be part of a vibrant and friendly team...

  • Food Service Associate

    3 months ago


    Salford, Salford, United Kingdom Chartwells - Universities Full time

    We are seeking a dedicated Food Service Associate to represent our organization, providing outstanding customer service within the educational sector on a part-time basis. You will become part of a team that takes pride in their work, their meals, and, most importantly, in their colleagues.As a Food Service Associate, you will play a vital role in a friendly...


  • Salford, Salford, United Kingdom Chartwells - Universities Full time

    We are seeking a dedicated Food Service Associate to represent our organization, providing outstanding customer service within the educational sector on a part-time basis. Join a team that takes pride in their work, their culinary offerings, and, most importantly, their people.As a Food Service Associate, you will be part of a vibrant and friendly team...


  • Salford, Salford, United Kingdom Chartwells - Universities Full time

    We are seeking a dedicated Food Service Associate to represent our organization, providing outstanding customer service within the educational sector on a part-time basis. You will become part of a team that takes pride in their work, their meals, and, most importantly, in their colleagues.As a Food Service Associate, you will play a vital role in a friendly...

  • Waste Operative

    5 months ago


    Salford, United Kingdom Cortland Full time

    **Role: Service Associate** **Reporting to: Service Manager** **Property: Cortland Colliers Yard, Salford** **# Of Units: Circa 559 Units** **Amenities: Lounges, Dining, Meeting Rooms, Gym, etc.** **THE CORTLAND DIFFERENCE** At Cortland, our success is fuelled by our belief in a better life - where hospitality is always a given, each detail is worth a...

  • Waste Operative

    5 months ago


    Salford, United Kingdom Cortland Full time

    **Role: Service Associate** **Reporting to: Service Manager** **Property: Cortland Colliers Yard, Salford** **# Of Units: Circa 559 Units** **Amenities: Lounges, Dining, Meeting Rooms, Gym, etc.** **THE CORTLAND DIFFERENCE** At Cortland, our success is fuelled by our belief in a better life - where hospitality is always a given, each detail is worth a...