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Senior Resident Advisor

2 months ago

Horsham, United Kingdom Synced Full time

Senior Resident Advisor / Manager - Property Sector
West Sussex - commutable from locations along the M23 corridor, also Horsham, Crawley, Brighton and surrounding areas.
30-34k DOE + bonus potential

Synced are currently supporting a client operating in the property management sector to recruit a Senior Resident Advisor / Manager.

This is a perfect role for someone looking for their first management position, the company offers plenty of support from a regional and central services level & plenty of training and development.

If you are in a senior customer facing role, for example - FOH TL, Deputy Manager, Senior Resident Host/Advisor etc - in any one of the following sectors and craving that next challenge - this is perfect for you

Sectors we are interested in - PBSA, Residential, BTR, CoLiving, CoWorking, Hotels, Leisure, Hospitality or Retail.

This role is all about being the face of the building, nurturing tenant relationships and providing an amazing residence experience

Responsibilities:

* Face to face resident interaction, building a good relationship and rapport with tenants ensuring they love their 'home'

* Conducting viewings

* Undertaking pre-let inspections and scheduled inspections

* Customer service & Customer journey

* Resident care, engagement and satisfaction

* Management of social media channels for the building (you can be as creative as you like)

* Sales & Marketing activities e.g. site tours, events, membership, leasing and renewals

* Building management tasks e.g. compliance, H&S and working with maintenance

* Building administration & Coordination e.g. tenancy, lease, contractor liaison

Essential skills/experience -

* Warm & friendly, approachable, professional and have an incredible, never ending passion for customer service/journey

* Client/customer facing customer service experience

* Willing to take on a new challenge

* Willing to learn and get stuck in

Desirable skills/experience -

* Experience of sales / lettings a real advantage

* Any exposure to building / facilities management e.g. H&S, fire safety

This is a great opportunity for someone who is looking to develop their career within an expanding company with big plans

Synced are supporting the client as an external talent partner