Helpline Advisor

**Helpline Advisor**:

- Location- Horsham- Salary:
- £23000.0- Contact name:
- Gayle Frost- Job ref:
- 6515- Published:
- about 3 hours agoOur client, a not for profit organization, is currently looking for a Helpline Advisor to join their team on a worthy cause that really helps support people in the community.

**Key Responsibilities for the Helpline Advisor**
- To provide high quality information and advice to residents
- Work as a team on the helpline platform, taking calls for people who need support, researching local support options
- Provide excellent customer services, using active listening and explain complex so it is understood, and clients have a positive experience.
- Carry out any other tasks which may be within the scope of the role to ensure the effective delivery and development of the service.
- Support other digital channels and deliver on any digital advice contract or project at short notice

**Key Experience for the Helpline Advisor**
- Either previous Helpline Advisor / Call Centre / Customer Service experience
- Strong resilience and able to work independently
- Excellent communication skills including active listening and negotiating, breaking down complex information so it is understood.
- Excellent written skills and able to write high quality case records