Sales Support Manager

4 weeks ago

Risley Warrington, United Kingdom Horizon Recruitment Solutions Full time

We have an exciting opportunity to join our global client as a Sales Support Manager within a growing business in Warrington. 

The Sales Support Manager is instrumental in ensuring the sales support team runs smoothly on a day-to-day basis

This highly varied role requires a passionate, motivated, self-starter.  You will initiate the coordination and implementation of processes and procedures and frequently have responsibility for specific projects and task

The role requires a hands-on individual with the skills and experience to deliver excellent customer service to internal and external customers and support the global sales team to ensure the success of the 

organisational and the company, whilst being able to perform the duties of the team as well as the manager's role.

The Sales Support Manager will have experience in preparing reports and presentations, a good knowledge of Excel and practical experience and knowledge of a CRM Database Software package with good customer service and communication skills.

Responsibilities 

This role covers a variety of responsibilities, including but not limited to:

• General day-to-day Line Management of the Sales Support team, organisation and delegation of their workload.

• Ensure customer and Partner requests are handled quickly and efficiently.

• Ensure Price lists and pricing tools are maintained and updated as required.

• Oversee the preparation of Sales documentation such as Proposals and Statement of Work.

• Develop and maintain processes and procedures to improve sales support and performance generally.

• Participate and contribute effectively in sales team meetings.

• Utilise and maintain CRM system to manage sales opportunities and provide Weekly/Monthly KPI Reports.

• Manage the renewal, quotation and invoice process.

• Carry out detailed data analysis on Sales Support activity and manipulate data as required using Excel.

• Provide Bid Management, coordinating on RFPs / RFIs / tender opportunities.

• Plan, structure and progress the management of client handover to Operations following receipt of a purchase order.

• Liaise with the global sales team to understand the full operational requirements and ensure these are

achieved and maintained.

Key Skills and Experience 

• Be a quick learner who enjoys a challenge and is looking to grow your career with an exciting company. 

• Be passionate, work well under pressure and be driven by achieving.

• Have strong organisational skills with great attention to detail and the ability to multi-task.

• Be very good at prioritisation of skills to balance key priorities.

• Be comfortable with Accountability and Responsibility and want to provide leadership in everything you do. 

• Have experience in managing multiple stakeholder groups and balancing diplomacy and tact with assertiveness.

• Be energetic, determined, positive, goal-focused and consistent - even under pressure.

• Be able to build trust and demonstrate integrity in all circumstances.

• Have an understanding of IT.

• Have previous experience in reporting and analysing reports

• Have a sound knowledge of Microsoft Office.

• Have practical experience with CRM Database software

This is an office-based role Monday - Friday - Hybrid working is not optional - please consider this before applying 

Salary is negotiable for the right person 

Excellent benefits Inc - Parking, Gym, Bupa, 25 days holiday + BH + Holiday buy scheme 

Horizon Recruitment Solutions Ltd is an equal opportunities employer and is acting as a recruitment agency concerning this vacancy

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