Service Architect
1 month ago
Service Architect - SC or DV - 6 months - hybrid Milton Keynes - £510 per day outside IR35
Skills and Experience Required
Essential:
• Demonstrate previous Service Architecture and Service Design experience and knowledge – including problem solving for service design in an IT environment
• Experience in developing service frameworks, standards and principles, coaching others in their use and playing a lead role in the capability development of a service management function.
• After evaluation, to demonstrate whether how and when to alter work processes.
• Customer focussed with ability to identify and understand the (internal and/or external) customer's needs
• A high level of practical problem-solving skills to overcome barriers and resistance to change by providing comprehensive advice and demonstrating an authoritative position
• The ability to work independently on a day to day basis allocating and prioritising work effectively
• The ability to write coherent, concise, and readable service design documentation including good drafting skills to develop policy proposals
• Financial and Budget Management
• Service Cost modelling
• A thorough and demonstrable understanding of IT Processes (ITIL)
• Demonstrate detailed knowledge of Service Management concepts and techniques in order to present ideas for consideration by senior stakeholders
• A strong operational understanding of service supply chains
• Understanding of corporate drivers such as the strategy, values and core behaviours.
• Bid Management and proposal preparation experience.
This role should demonstrate knowledge and skills at SFIA level 5.
Essential (Professional Qualifications and Accreditation):
• A Levels / AS Level / NVQ Level 3 / Access to Higher Education Diploma / Advanced Apprenticeships. Preferably in a Computer Science, Computer Systems, Business Studies, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience.
• Agile Methodologies Foundation, BCS Agile Foundation Certificate or equivalent accreditation or relevant job experience.
• ITIL v3 Practitioner/Expert
Desirable:
• Knowledge of operating and developing IT systems within Government environments
• Working Knowledge of FCDO Services Product Portfolio
• Bid Management
• Sales and/or account management experience
• Project Management skills and experience
Desirable (Professional Qualifications and Accreditation):
• ITIL v4
• MCP
• MCSE
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