Service Architect
1 month ago
Service Architect - SC or DV - 6 months - hybrid Milton Keynes - £510 per day outside IR35
Skills and Experience Required Essential: • Demonstrate previous Service Architecture and Service Design experience and knowledge - including problem solving for service design in an IT environment • Experience in developing service frameworks, standards and principles, coaching others in their use and playing a lead role in the capability development of a service management function. • After evaluation, to demonstrate whether how and when to alter work processes. • Customer focussed with ability to identify and understand the (internal and/or external) customer's needs • A high level of practical problem-solving skills to overcome barriers and resistance to change by providing comprehensive advice and demonstrating an authoritative position • The ability to work independently on a day to day basis allocating and prioritising work effectively • The ability to write coherent, concise, and readable service design documentation including good drafting skills to develop policy proposals • Financial and Budget Management • Service Cost modelling • A thorough and demonstrable understanding of IT Processes (ITIL)• Demonstrate detailed knowledge of Service Management concepts and techniques in order to present ideas for consideration by senior stakeholders • A strong operational understanding of service supply chains • Understanding of corporate drivers such as the strategy, values and core behaviours. • Bid Management and proposal preparation experience. This role should demonstrate knowledge and skills at SFIA level 5. Essential (Professional Qualifications and Accreditation): • A Levels / AS Level / NVQ Level 3 / Access to Higher Education Diploma / Advanced Apprenticeships. Preferably in a Computer Science, Computer Systems, Business Studies, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience. • Agile Methodologies Foundation, BCS Agile Foundation Certificate or equivalent accreditation or relevant job experience. • ITIL v3 Practitioner/Expert Desirable: • Knowledge of operating and developing IT systems within Government environments • Working Knowledge of FCDO Services Product Portfolio • Bid Management • Sales and/or account management experience • Project Management skills and experience Desirable (Professional Qualifications and Accreditation): • ITIL v4• MCP • MCSE #J-18808-Ljbffr-
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