Service Architect
6 months ago
It's fun to work in a company where people truly BELIEVE in what they're doing
-Job Description:
Service Architect
- About the job_
Due to continued growth we are looking for a Service Architect to join our Service Stratergy team on a permanent basis. As a Service Architect you will respond to opportunities by applying, promoting and presenting the complete Comms-care Service Portfolio, identify where the Comms-care portfolio has gaps and potentially qualifying out or recommend/drive bespoke services and support the creation of new Comms-care service offerings for Sales, Partner and End Customers.
- As Service Architect you will _
Play a pivotal role in shaping and implementing strategic service solutions, collaborating closely with partners and clients to ensure seamless integration and delivery of cutting-edge IT services.- Opportunity Specific Service Alignment- Work with current and potential partners and their end-customers to intimately understand their annuity and packaged service requirements, influencing the same to drive increased customer value.Work with, and support, the wider Comms-care practices in constructing and pricing complex multi-service line and multi-outcome opportunities.-
- For each opportunity-
- Provide technical representation at both partner and end-customer pre-sales meetings, qualification calls, and high-level architectural planning sessions.
- Act as the annuity-centric technical owner taking full ownership of the overall response, including managing technical inputs from Solutions Architects and SMEs.
- Establish assumptions and risks to the service, manage these throughout the lifecycle of the Proposal/Statement of Work and transition process.
- Provision the Statement of Work documentation based on Comms-care templates - to act as the contractual vehicle and handover record to the transition/delivery teams.
- Ensure that the feasibility of the proposed service aligns with Comms-care’s services capability and planned delivery potential.-
- Services and Solutions Development- Position self as a thought leader and drive the development and evolution of annuity-centric services and packaged professional service offerings.-
- Work with internal peers to ensure accurate mappings of technical disciplines to the services and solutions pillars, along with identifying skills gaps / opportunities.-
- Support with the definition and creation of annuity-centric document artefacts, including Service Descriptions, Datasheets and Schedules, Sales and Marketing collateral, and Commercial Models.-
- Support with the definition and creation of packaged Professional Services artefacts, including Service Descriptions, Datasheets and Schedules, Sales and Marketing collateral, and Commercial Models.To be a successful Service Architect within Comms-care you should have experience and a passion for designing, planning, and implementing a service or system architecture that supports an end-customers goals and objectives with the following desirable experience and qualifications:
- Two or more years in a similar Service Architect/Solution Manager type role.- ITIL Foundation or Managing Professional qualification.- A broad technical understanding of IT, including Networking, Compute and Public Cloud.- A strong understanding of Professional Services and annuity-centric services structure including Managed Services, Maintenance, and Support.- A strong understanding of technologies within our core solutions pillars including Modern Workforce, Modern Data Centre, Connected Networks and Secure Enterprise.- Understanding of financial principles and experience of commercial modelling activities.- Ability to understand a customer’s environment to establish professional service and annuity-centric service requirements.- Good understanding of market trends and industry best practice for service delivery (ITIL).- Experience of complex contracts involving TUPE and the structuring of transitional and transformational approaches to contracts
- About us_
Comms-care, part of the Ingram Micro Group, is a multi-award winning, channel only, leading IT Service Provider supporting customers across the UK & Ireland. Our HQ is situated on Cheshire Business Park in Lostock Gralam and is usually a hive of activity providing excellent service to our customers however, our fantastic #oneteam mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment.
Our team is as much about our people as it is our customers and business partners. Our fantastic
_#oneteam_ mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment We want associates with a strong desire to succeed. We offer a competitive base and benefits package.
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