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Repairs Customer Service Manager
2 weeks ago
Spencer Clarke Group are working closely alongside a London based Council to provide them with a Repairs Customer Services Manager on a contract basis.
As a successful Repairs Customer Services Manager, your duties will be:
Lead the housing resolution customer support team, available to provide back-office administration, first tier escalation, inbox management and support with complaints and members enquiries
Provide leadership, support and motivation the team to ensure that all staff are recruited, trained, managed, appraised and developed effectively in accordance with Council policies and
Provide operational leadership of the Customer Service Team, designing operational plans to translate the strategic objectives set into tangible operational outcomes and service improvements.
Develop the online and digital offer for repairs
To be considered, you will have the following knowledge/experience:
Ability to engage, coach and motivate teams and set clear targets and expectations
Evidence of high levels of customer service and satisfaction
Experience of successfully managing performance and providing clear constructive feedback
Experience of successfully implementing plans and projects to time and budget
Ability to effectively plan and manage budgets and resources
What's on offer?
Contract Length: 3-6 months with a view to extend
Pay: Starting from £439-£500 p/day (negotiable depending on your experience).
Working Hours: 36 Hours p/w - Monday - Friday
WHY SPENCER CLARKE?
Here at Spencer Clarke Group we provide workers with their own dedicated and experience consultant who provide extensive market knowledge
Access to a wide range of temporary and permanent opportunities
Market leading referrals of up to £500
Free DBS checks
Post Placement Aftercare
Loyalty reward scheme and regular competitions for our agency workers
How to Apply
If you think you've got what it takes to succeed, or would love to find out more information, either:
Hit the apply button now and follow the steps
Contact Cameron Nicholls on (phone number removed)
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