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Repairs Customer Service Manager

1 month ago

Town, United Kingdom Coyles Full time

The role will be Hybrid but expectation minimum 3/days week on site

As a middle manager within the Council, you will:

Lead, manage and motivate the team to deliver high performance

Ensure that corporate/departmental people practices are understood and implemented within your service

Effectively manage budgets and projects within your service ensuring effective cost management and prioritisation

Monitor and evaluate your team’s performance and recommend areas for improvement based on evidence

Coach and support staff to develop

Recommend areas for service improvement based on relevant data and information

Communicate effectively with elected members and other partners/stakeholders

Collaborate constructively with partner organisations and other stakeholders including internal services and colleagues

Build a culture of trust in your team As the Repairs Customer Service Manager, you will:

Lead the housing resolution customer support team, available to provide back-office administration, first tier escalation, inbox management and support with complaints and members enquiries

Provide leadership, support and motivation the team to ensure that all staff are recruited, trained, managed, appraised and developed effectively in accordance with Enfield Council policies and procedures.

Provide operational leadership of the Customer Service Team, designing operational plans to translate the strategic objectives set into tangible operational outcomes and service improvements.

Develop the online and digital offer for repairs

Embed a customer focused approach to continuous service improvement and respond creatively to the needs and aspirations of residents. Promote and encourage resident involvement. Review customer feedback and complaints regularly and use these to improve the service.

Carry out and co-ordinate all financial, administrative, performance management, quality assurance and recording tasks in relation to this role and maintain detailed, accurate records of all activities in accordance with legislation and policies and procedures

If interested in this role please send your cv to Jahker Miah

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