Repairs Customer Service Manage

5 days ago


Enfield, United Kingdom JOB SWITCH LTD Full time
  • Lead, manage and motivate the team to deliver high performance
  • Ensure that corporate/departmental people practices are understood and implemented within your service
  • Effectively manage budgets and projects within your service ensuring effective cost management and prioritisation
  • Monitor and evaluate your team’s performance and recommend areas for improvement based on evidence
  • Coach and support staff to develop
  • Recommend areas for service improvement based on relevant data and information
  • Communicate effectively with elected members and other partners/stakeholders
  • Collaborate constructively with partner organisations and other stakeholders including internal services and colleagues
  • Build a culture of trust in your team

As the Repairs Customer Service Manager, you will:

  • Lead the housing resolution customer support team, available to provide back-office administration, first tier escalation, inbox management and support with complaints and members enquiries
  • Provide leadership, support and motivation the team to ensure that all staff are recruited, trained, managed, appraised and developed effectively inaccordance with Enfield Council policies andprocedures.
  • Provide operational leadership of the Customer Service Team, designing operational plans to translate the strategic objectives set into tangible operational outcomes and service improvements.


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