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Complaints Advisor 8-5

4 months ago

Northampton, United Kingdom ACS Staffing Solutions Full time

Complaints advisors
Northampton
Hourly Rate: £11.44
Working Hours: Monday - Friday, 8:00am - 5:00pm 1 in 4/5 weekends time given back when a weekend is worked. 
 
We are currently seeking a dedicated and empathetic Complaints Advisor to join our clients team in Northampton. This role involves addressing and resolving complaints from customers with a focus on ensuring customer satisfaction.
 
Duties

Receive and respond to customer complaints promptly and professionally.
Investigate and analyse the nature of complaints to provide accurate resolutions.
Work collaboratively with other departments to address complaints efficiently.
Communicate resolutions clearly and effectively to customers, ensuring their understanding and satisfaction.
Maintain accurate and detailed records of customer complaints, actions taken, and resolutions.
Utilise complaint tracking systems to monitor and update case statuses.
Engage with customers in a polite and empathetic manner, providing support throughout the complaint resolution process.
Gather feedback to identify areas for improvement and enhance overall customer experience.
Ensure compliance with company policies and procedures during the complaints resolution process.
Keep up-to-date with relevant regulations and industry standards. 
The Candidate

Proven experience in customer service or complaints handling.
Excellent communication and interpersonal skills.
Ability to remain calm and empathetic in challenging situations.
Detail-oriented with strong problem-solving skills.
Familiarity with complaint tracking systems is a plus