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Customer Service Officer
3 months ago
Customer Service Officer (6 month Fixed Term Contract)
What’s the role?
As a Customer Service Officer / Receptionist, you will act as the “voice and face” of Watford Community Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs) within a call centre.
The right candidate will be highly customer-focused and committed to delivering quality services to our residents.
Key Responsibilities:
Ensure a high standard of service, showing passion and enthusiasm for helping customers.
Utilize exceptional verbal and face-to-face communication skills, along with active listening.
Answer inbound calls, evaluate problems and complaints, and provide appropriate solutions.
Respond efficiently and professionally to customer queries and complaints.
Adhere to company policies and procedures during customer interactions.
Record Keeping: Maintain accurate customer records in the CRM system, including call logs and reports.
High Volume Calls: Manage high volumes of calls while providing first-class service consistently.
What are we looking for?
You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You’ll have an excellent grasp of exceeding customer needs and an understanding of how to deliver exceptional customer service through a multichannel platform i.e. face to face / telephone / web messages. You will have a background in Customer Services, and knowledge of the housing or construction sectors would be a distinct advantage.
Essential:
At least 2 years’ experience in customer service / reception
Qualifications in Customer Service / Customer Care
You will need to maintain a satisfactory basic level DBS check.Desirable:
Knowledge of the housing sector
Engaging effectively with a diverse audience using a diverse range of communication tools.
How to apply
If this sounds like your next role, click ‘apply now’, tell us why you've got what it takes and send us a copy of your current CV.
The closing date is 29 July 2024, (but please note we reserve the right to close the vacancy early if we receive a large response). Interviews will take place in the week commencing 05 August 2024
