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Complaints Handler
3 months ago
Marc Daniels are working with a household name automotive company based in Bracknell in recruiting a Complaints Handler.
This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression.
This role is hybrid-working and has flexible hours.
Main Responsibilities
Resolving complex Level 3 complaints in a timely, positive way.
Manage relationships via outbound phone calls, email, letters and exceptional times face to face meetings.
Communicate with dissatisfied customers
Gather all necessary information from the customer, Dealer network, and internal departments in order to make commercial, customer friendly decisions to drive retention.
Ensure all enquiries are recorded onto the customer tracking system and coded correctly.
Report to the Senior Management Group and Research and Development.
Liaise with the legal department and Service Quality division in order to comply with all procedures.
Process incoming invoices or create Purchase Orders to ensure our suppliers and dealers are paid within set timelines.Requirements:
Naturally empathetic and customer centric.
Self-motivated and capable to make logical decisions using your own initiative.
Excellent interpersonal, communication and relationship building skills with the confidence to communicate with customers, external partners and peers in an articulate manner.By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data
