Complaints Handler

A hybrid opportunity has arisen for a Complaints Handler to join a well-known automotive company based in Bracknell on a 3 month fixed term contract with possibility of going permanent.This is a great opportunity to join a well-established and very supportive company.This role features hybrid working and flexible hours.Responsibilities:Customer relationship management.Reviewing each complaint individually and completing investigations to fully understand the issue and follow up with next steps.Investigation of complex customer complaints and adherence to company policy.Investigation and compiling responses to complaints received from Claims Management CompanyDetermining outcome and compilation of customer responses in line with company policy and standards.Liaison and Information gathering and collaboration with the other team members when investigating vehicle quality complaints.Adherence to regulatory standards and timelines.Collating responses to Data Subject Access Requests in line with company policy and standards.Requirements:Must be able to demonstrate comfort when working in a highly regulated complaint function.Excellent communication skills with the ability to build relationships with customers and colleagues.Strong organisational skills, with the ability to prioritise and meet deadlines.Ability to multitask and work with speed, accuracy and efficiency.By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data