Senior VOIP Engineer

4 weeks ago

Reading, United Kingdom EMBS Engineering Full time

Location: Newbury
Salary: To 60k DOE
Duration: Permanent
Start Date: ASAP

We are currently seeking an experienced Senior VOIP Engineer on behalf of our client, a rapidly growing Managed Service Provider (MSP) based in Reading. With a remarkable 20% increase in turnover over the last 12 months, our client is expanding their team to meet the increasing demand for their top-tier IT and VOIP solutions. This is an exciting opportunity to join a company that’s not only growing but is also focused on building a positive, forward-thinking culture where everyone knows their goals and the path to achieving them.

About the Role

Our client is looking for a skilled Senior VOIP Engineer with a strong background in building and supporting VOIP solutions, particularly with systems like 3CX. However, we can consider experience with other well-known VOIP platforms, such as Cisco Unified Communications Manager (CUCM), Avaya IP Office, Mitel MiVoice, or Asterisk. The role involves working on a variety of infrastructure tasks, ensuring seamless communication for clients through the installation, support, and maintenance of VOIP systems and other IT infrastructure.

Key Responsibilities:

* Working across the south and london regions

* Design, install, and maintain on-premise, cloud, and hosted VOIP systems, including 3CX or other platforms such as Cisco CUCM, Avaya IP Office, Mitel MiVoice, or Asterisk.

* Install and configure gateways, LAN switches, and voice equipment to meet client needs.

* Provide technical support to resolve network and connectivity issues, ensuring continuous and efficient communication.

* Perform client site visits to conduct proactive maintenance tasks and ensure optimal system performance.

* Administer and troubleshoot Microsoft Windows Servers, Desktop OS, Microsoft 365, and related technologies.

Technical Experience:

* Proven experience in a senior or similar field-based role within an MSP environment.

* Strong expertise in VOIP solutions, with a focus on 3CX or other VOIP systems like Cisco CUCM, Avaya IP Office, Mitel MiVoice, or Asterisk.

* Experience with HP/Aruba Networking and Ruckus WIFI is advantageous, though similar technologies will also be considered.

* Proficiency in networking protocols, including OSPF, BGP, VLANs, and others, is essential.

* Familiarity with Watchguard, Fortigate, and Meraki firewalls is beneficial.

* Experience with server infrastructure, including Windows HyperV, Citrix, and VMWare.

* An IT-related degree or equivalent experience is highly desirable.

Personal Attributes:

* Friendly, professional, and deeply passionate about technology.

* Excellent written and verbal communication skills, with the ability to translate complex technical issues for non-technical clients.

* A strong desire to learn and stay updated with the latest products and technological solutions.

* Ability to prioritize tasks under pressure and deliver high-quality results.

Why This Role?

Our client offers:

* A strong focus on work-life balance with flexible work-from-home options.

* A fun, supportive, and dynamic work environment.

* Access to comprehensive in-house and external training programs.

* A competitive salary that reflects your skills and experience.

Additional Information:

Some roles may be subject to a basic DBS disclosure, in line with the client’s recruitment policy and expectations. If you’re ready to take the next step in your career with a company that’s going places, apply today for the Senior VOIP Engineer role and become part of our client’s journey to success

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