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Field Service Engineer

5 months ago

London, United Kingdom ACS Business Performance Ltd Full time

The successful Field Service Engineer will work on On-site customer installation, service support, limited telephone support, hardware and software configuration, troubleshooting, and maintenance support.

The role will involve:

On-site customer installation, service support, limited telephone support, hardware and software configuration, troubleshooting, and maintenance support.
Ensure repaired systems meet operating specifications, documenting service performed.
Propose design enhancements and improvements.
Read and interpret schematics and electrical diagrams through to the component level.
Isolate the system fault at the component level for electronic, vacuum, and mechanical systems and repair.
Document work performed in a service report.
Complete billing or warranty documentation as needed.
Troubleshooting applications
Providing customer training

To be successful in this role of Field Service Engineer we would love to speak to anyone who has experience of:

Familiarity with TEM and SEM applications
Must be able to work with minimal supervision in an isolated environment.
Ability to approach problems with a sense of ownership, enthusiasm and innovation with strong client service attitude.
Ability to work on complex learning and development problems as well as teach highly technical information is essential.
Ability to travel frequently, mainly in the UK with some international travel as needed.
Bachelor Degree in Electronics, Physics, Materials Science or equivalent.
Strong customer service ethos with ability to train /teach technical information to users.

ACS are recruiting for a Field Service Engineer. If you feel that you have the skills and experience required in this advertisement to be a Field Service Engineer, please submit your CV including an outline of your experience as a Field Service Engineer It is always a good idea to include a covering letter outlining your experience as a Field Service Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Field Service Engineer role you desire