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Call Agent
3 months ago
We are looking for Call Agents to join our busy Contact Centre team. You will be required to receive information relating to crime from members of the public by phone and via online forms and will need to question callers. From that information you will create a well written report which will be forwarded to various law enforcement agencies and other stakeholders for further development. In return you will receive a competitive salary of £24,145.00 per annum.
At Crimestoppers we believe everyone has the right to feel safe from crime, wherever they live. Hundreds of thousands of people trust us each year with their crime information by calling in or using our untraceable online form.
Crimestoppers is a charity which gives people the power to speak up about crime targeting them, their communities and the most vulnerable people in society. Our reporting line and website gives the public the confidence and ability to pass on vital information in total anonymity. Every day approximately 1,800 people contact us about crimes including knives, drugs, child exploitation and fraud.
Our charity gives people the power to speak up and stop crime, 100% anonymous. Always.
Benefits of becoming our Call Agent:
Potential increment of £1,200 per annum after 2 years’ service
Life insurance
Free parking
Excellent transport links
Cycle to work scheme
Employee discount scheme
About the role:
To ensure that information is passed from the public to the relevant agency accurately and securely, without any reference to the caller’s identity.
Key responsibilities of our Call Agent:
Record information from members of the public via the telephone or other relevant medium. Question the source where possible to ensure best information is received.
Input the sanitised information onto the database before forwarding to the appropriate Intelligence unit or external agency, ensuring information complies with data protection and disclosure requirements.
In the event of the Contact Centre receiving information regarded as time critical or a threat to life, contact Police Control rooms/Major Incident Rooms and have information noted/actioned for appropriate response.
What we're looking for in our Call Agent:
Enables staff/others to perform well and to develop
Collaborates with and supports others to produce better results
Develops effective relationships with callers, service users. Stakeholders, partners and colleagues
Understands Crimestoppers purpose and goals and their relevance to own role
Assesses the extent and scope of a problem or issue and decides what action to take
Does what needs to be done to get the right outcome at the right time
Provides a positive influence and demonstrates integrity
Uses a range of methods to present a professional image of self and Crimestoppers
Takes responsibility for self development and be accountable for own actions
To apply, please submit your Covering Letter and CV in one document. In your covering letter please outline how you meet the specific skills, knowledge, experience, and qualifications required.
Closing date: Thursday 12th September 2024 – 12:00pm
Interview date(s): Friday 20th and Monday 23rd September 2024
Start Date: Monday 7th October 2024
No agencies please.
Reg.Charity (phone number removed)
