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Customer Service Sales Advisor

2 months ago

Risley Warrington, United Kingdom Uniting People Full time

Customer Service & Sales Advisor

Full time 37.5 hours Monday - Friday

16 hours Monday & Tuesday

24 - 30 hour contracts available

Our Customer Service & Sales Advisors are responsible for maintaining the relationships of our Domestic customer base, handling inbound contact (calls, email, web-chat and other channels as appropriate) putting the customer first, negotiate a sales prices, ensuring the cross selling of other relevant products and services.

As a Customer Service & Sales Advisor you will deliver a great customer experience and maximise sales opportunities. Working compliantly, following company policies and procedures. Ensuring you have a thorough understanding of company products and services. Offering additional products to meet the needs of the customer. Supporting with email management and web chat where required

As a Customer Service Advisor you’ll have access to:

* Competitive salary

* No weekend working in the Summer

* Commission

* 25 days holiday (plus bank holidays) increasing to 26 after 2 years service

* Option to purchase additional, sell and/or carry annual leave

* Company Pension

* Life assurance (4x salary)

* Annual volunteering day

Are you a Customer Service Advisor? We’re looking for:

* Contact Centre experience is desirable

* A proven track record in telephone selling and up / cross selling

* Self-confidence and good interpersonal skills

* High degree of self-motivation and time management

* Resilient, persistent and hardworking

* Target driven / results orientated

* Able to build the appropriate level of professional rapport with customers

* Can handle customer objections assertively

* Can manage customer interactions with empathy

* Good listening skills

* Excellent verbal communication skills

* GCSE Maths and English a requirement