Technical Support

2 months ago

Saffron Walden, United Kingdom Tec Partners Full time

Technical Support Specialist

About the Role:

Join our team as a Technical Support Specialist, where you'll play a pivotal role in providing expert assistance across our range of chemistry products. Reporting to the Technical Service Manager, this position encompasses three primary areas: Technical Support, Custom Quotation, and R&D Application Testing.

Key Responsibilities:

Technical Support:

Delivering technical support via phone, email, and online channels to end-users, distributors, and internal teams.
Assisting with pre-sale product selection and specifications.
Handling post-sale inquiries, including installation, setup, and troubleshooting.
Collaborating with suppliers and QA teams to address technical equipment challenges.
Providing technical guidance to the Marketing department for content creation.Custom Quotation:

Liaising with end-users, distributors, and sales teams to understand customized requirements.
Generating and sending detailed quotations with cost breakdowns and technical specifications.
Following up on quotations and monitoring quote metrics.
Managing custom orders, including coordinating manufacturing and conducting pre-delivery checks.R&D and Application Testing:

Conducting prototype testing, debugging, and performance evaluations.
Producing comprehensive test reports and sharing findings with the team.
Supporting customer queries and resolving technical issues related to product applications.Personal Qualities:

Excellent communication skills, both verbal and written, with the ability to engage positively with diverse stakeholders.
Proactive and well-organized, with strong attention to detail and accuracy.
Enthusiastic and resilient, with a solution-oriented mindset.
Effective prioritization skills to manage a varied workload efficiently.
Innovative thinker, constantly seeking process improvements and suggesting new initiatives.
Dedicated team player with the ability to work independently and take initiative.
Hands-on approach and willingness to engage in practical tasks as required.
Adaptable and eager to learn new skills.Experience & Qualifications:

Educational background in a scientific field, such as a degree in chemistry, physical sciences, or equivalent lab experience.
Previous experience in a technical support role is advantageous.
Familiarity with laboratory operations is preferred.
Proficient in Microsoft Office applications (Word, Excel, PowerPoint).Join Us: If you're passionate about providing technical support, thrive in a collaborative environment, and are eager to contribute to innovative projects, we invite you to apply for this exciting opportunity.

Benefits:

Competitive salary
Comprehensive benefits package
Opportunities for career growth and developmentApply today and be part of our dedicated team driving excellence in technical support and customer satisfaction

  • Technical Support

    1 month ago

    Saffron Walden, United Kingdom Tec Partners Full time

    Technical Support SpecialistAbout the Role:Join our team as a Technical Support Specialist, where you'll play a pivotal role in providing expert assistance across our range of chemistry products. Reporting to the Technical Service Manager, this position encompasses three primary areas: Technical Support, Custom Quotation, and R&D Application Testing.Key...

  • Technical Support Specialist

    2 months ago

    Saffron Walden, United Kingdom PureKat Consultancy Full time

    Do you have a scientific background? Are you looking for a technical support role which offers full training? Job Title: Technical Support Specialist Location: Saffron Walden, Essex Salary: Up to £30,000p.a. Hours: Monday to Friday, 8.30am - 17.00pm Contract Type: Full time / Permanent Sector: IT & Scientific Our client based in Saffron Walden is...

  • Scientific Technical Support

    2 months ago

    Saffron Walden, United Kingdom Polytec Personnel Ltd Full time

    Location: Saffron Walden (CB11) Duration: Permanent Hours: 9am until 5:30pm (Monday to Friday) Salary: £25,000 to £30,000 Job Reference: 35366 Polytec are looking for a confident Technical Support Specialist for chemistry products for our Saffron Walden based client. You will offer pre and post sales technical support for company products. There is...

  • Technical Support Specialist

    2 months ago

    Saffron Walden, United Kingdom PureKat Consultancy Full time

    Do you have a scientific background?Are you looking for a technical support role which offers full training?Job Title: Technical Support SpecialistLocation: Saffron Walden, EssexSalary: Up to £30,000p.a.Hours: Monday to Friday, 8.30am - 17.00pmContract Type: Full time / PermanentSector: IT & ScientificOur client based in Saffron Walden is looking for a full...

  • Scientific Technical Support

    2 months ago

    Saffron Walden, United Kingdom Polytec Personnel Ltd Full time

    Location: Saffron Walden (CB11)Duration: PermanentHours: 9am until 5:30pm (Monday to Friday)Salary: £25,000 to £30,000Job Reference: 35366Polytec are looking for a confident Technical Support Specialist for chemistry products for our Saffron Walden based client. You will offer pre and post sales technical support for company products. There is potential...

  • Technical Support Specialist

    2 weeks ago

    Saffron Walden, United Kingdom PureKat Consultancy Full time

    Do you have a scientific background? Are you looking for a technical support role which offers full training? Job Title: Technical Support Specialist Location: Saffron Walden, Essex Salary: Up to £30,000p.a. Hours: Monday to Friday, 8.30am - 17.00pm Contract Type: Full time / Permanent Sector: IT & Scientific Our client based in Saffron Walden is looking...

  • Technical Support Engineer

    2 days ago

    Saffron Walden, Essex, United Kingdom Tec Partners Full time

    Position Overview:Join Tec Partners as a Technical Support Engineer, where you will be instrumental in delivering exceptional assistance across our diverse range of chemistry solutions.Reporting Structure:This role reports to the Technical Service Manager and focuses on three key areas: Technical Assistance, Custom Quotation, and Research & Development...

  • Scientific Technical Support

    3 weeks ago

    Saffron Walden, United Kingdom Polytec Personnel Ltd Full time

    Location: Saffron Walden (CB11) Duration: Permanent Hours: 9am until 5:30pm (Monday to Friday) Salary: £25,000 to £30,000 Job Reference: 35366 Polytec are looking for a confident Technical Support Specialist for chemistry products for our Saffron Walden based client. You will offer pre and post sales technical support for company products. There is...

  • Bilingual Technical Support Specialist

    2 days ago

    Saffron Walden, Essex, United Kingdom Polytec Personnel Ltd Full time

    Position Type: PermanentWorking Hours: 8am to 4:30pm or 9am to 5:30pm (Monday to Friday)Polytec Personnel Ltd is seeking a motivated Bilingual Technical Support Specialist proficient in both English and French. This role involves providing exceptional first-line support for our clients.As a key member of our support team, you will handle initial inquiries...

  • Laboratory Equipment Technical Support Advisor

    2 days ago

    Saffron Walden, Essex, United Kingdom HR GO Recruitment - Bishop's Stortford Full time

    Job OverviewPosition: Technical Support Advisor - Laboratory EquipmentEmployment Type: PermanentCompensation: £25,000 - £30,000 per annum, accompanied by excellent benefitsWe are seeking a dedicated Technical Support Advisor to join a well-established manufacturer of laboratory equipment specializing in chemistry. This dynamic role encompasses three...

  • Senior Technical Specialist

    1 month ago

    Saffron Walden, United Kingdom Charles River Laboratories Full time

    For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will...

  • Senior Technical Coordinator

    2 months ago

    Saffron Walden, United Kingdom Hill Group UK Full time

    **Role overview**: Responsible for the control of the Technical role on a project/projects on time, to budget, to agreed quality standards, safely, by motivating teams, and performing to the highest level. Responsible for adhering to and engaging with the quality management system and other company procedures at all times **Role Scope**: Management of the...

  • IT Support Technician

    2 days ago

    Saffron Walden, Essex, United Kingdom PureKat Consultancy Full time £30,000

    Are you equipped with a scientific foundation?Seeking a role in technical assistance that provides comprehensive training?Position: IT Support TechnicianWorking Hours: Monday to Friday, 8 AM - 5 PMEmployment Type: Full-time / PermanentIndustry: Information Technology & Scientific ServicesPureKat Consultancy is in search of a dedicated IT Support Technician...

  • Technical Support Specialist

    2 weeks ago

    Saffron Walden, Essex, United Kingdom HR GO Recruitment - Bishop's Stortford Full time €24,000

    Technical Support Specialist - Laboratory Equipment Permanent Position A Technical Support Specialist is required by long established chemistry laboratory equipment manufacturer. Technical Support, Quotations and R&D Application Testing.

  • Technical Support Specialist

    2 weeks ago

    Saffron Walden, Essex, United Kingdom HR GO Recruitment - Bishop's Stortford Full time €24,000

    Technical Support Specialist - Laboratory Equipment Permanent Position A Technical Support Specialist is required by long established chemistry laboratory equipment manufacturer. Technical Support, Quotations and R&D Application Testing.

  • Laboratory Equipment Support Technician

    2 days ago

    Saffron Walden, Essex, United Kingdom HR GO Recruitment Full time £25,000 - £30,000

    Laboratory Equipment Support TechnicianPermanent RoleA Laboratory Equipment Support Technician is sought by a well-established manufacturer of chemistry laboratory instruments. This role encompasses Technical Assistance, Quotations, and Research & Development Application Evaluation.The ideal candidate will possess a robust background in scientific...

  • Laboratory Equipment Support Technician

    2 days ago

    Saffron Walden, Essex, United Kingdom HR GO Recruitment Full time £25,000 - £30,000

    Position: Laboratory Equipment Support TechnicianLocation: RemoteEmployment Type: PermanentSalary Range: £25,000 - £30,000 per annum, plus comprehensive benefits packageOverview:A Laboratory Equipment Support Technician is sought by a well-established manufacturer specializing in chemistry laboratory instruments. This role encompasses a variety of...

  • Laboratory Equipment Support Technician

    2 days ago

    Saffron Walden, Essex, United Kingdom HR GO Recruitment - Bishop's Stortford Full time £24,000

    Position Title: Laboratory Equipment Support TechnicianJob Type: Permanent PositionOverview: We are seeking a dedicated Laboratory Equipment Support Technician to join our team at a well-established manufacturer specializing in chemistry laboratory instruments. This role involves providing exceptional technical assistance, preparing quotations, and...

  • Senior Technical Coordinator

    3 months ago

    Saffron Walden, United Kingdom Hill Group UK Full time

    **Role overview**: Responsible for the control of the Technical role on a project/projects on time, to budget, to agreed quality standards, safely, by motivating teams, and performing to the highest level. Responsible for adhering to and engaging with the quality management system and other company procedures at all times **Delivery** Deliver design...

  • Trainee Design Engineer

    3 weeks ago

    Saffron Walden, United Kingdom Rise Technical Recruitment Ltd Full time

    Trainee Design Engineer (Full Progression) £25,000 - £28,000 + Internal Training + Private Health Care + Excellent Company Benefits Saffrom Walden, Essex: commutable from Cambridge, Royston, Bishops stortford, Harlow & surrounding areasAre you looking to kick start your Design Engineer career, bespoke fully funded training, with the opportunity to...