Admin Assistant

1 month ago

Derby, United Kingdom Your World Recruitment Ltd Full time

NHS Admin Assistant

JOB SUMMARY AND KEY RESPONSIBILITIES

To deliver an effective and competent level of clerical support and consistently deliver a “client-focused” service which promotes good customer service and effective working relationships.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

Location: Derby

Job Type: Temporary

Duration of booking: Expected to last 3 months with possible extension

Proposed start date: ASAP

Pay Rates: Up to £14.50 per hour Umbrella or £13.00 per hour PAYE inclusive of holiday pay

Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm

Sector: Healthcare

Based: Office / Home

Skills, Knowledge and Experience

* Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience;

* Clear communicator with good writing, data entry and telephone skills;

* Ability to work effectively as part of a team;

* Problem solving skills.

* Demonstrable experience of working in an administrative environment and working with computerised data systems;

* Experience of working in a health care environment;

* Awareness of a range of Health Services provisions;

* Working knowledge of Microsoft Office including Word and Excel;

* Knowledge of NHS issues;

* Understanding of Data Protection legislation.

MAIN DUTIES AND RESPONSIBILITIES

* Acting as receptionist/first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate;

* Answering telephone calls, taking messages and passing on accurately to the relevant departments/person;

* Ensuring that general office supply levels are maintained;

* Responsible for sorting of all incoming post and ensuring distribution to the relevant departments and ensuring that all out going post is documented. Sending post recorded delivery when requested;

* Promoting the image of the department, checking that notices and leaflets are up to date and well presented;

* Ensuring that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate;

* Photocopying and word processing documents, letters, emails, minutes and reports when required. Post holder must have a standard level of keyboard skills and be able to use Microsoft Office programmes;

* Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales;

* Having a flexible/adaptable approach to their work in order to meet various deadlines;

* Responsible for organising meetings for the department and planning any administrative work as required;

* Demonstrating office systems and department requirements to new starters;

* Inputting into, monitoring and printing reports from computerised systems;

* Undertaking Research and Development as directed;

* Carrying out other appropriate delegated duties as required

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