External Sales Engineer

4 weeks ago

Northern Ireland, United Kingdom Garo Electric Ltd Full time

Garo Electric are hiring an External Sales Engineer. Are you an enthusiastic and proactive professional with a passion for electrical and technical solutions? We are seeking a dynamic individual to join us in offering the most exceptional service and expertise in the field of EV Charging and power distribution solutions.

Position Objective: As an External Sales Engineer, you aim to drive growth by providing expert technical support and advice for Garo's EV Chargers and electrical distribution products for customers based in Northern Ireland and Northwest of Ireland. You will develop strong customer relationships, identify new business opportunities, and collaborate with internal teams to ensure seamless project execution and timely delivery. With a focus on enhancing customer satisfaction and supporting the overall success of Garo. Additionally, you will support the sales office by managing incoming enquiries and providing customers with accurate pricing and quotations.

Job Description:

* Perform maintenance and troubleshooting of EVSE safely and professionally.

* Offer sound engineering and electrical advice to customers.

* Support other Garo electrical distribution product lines in a similar manner.

* Develop opportunities with new and existing customers, building strong relationships with contractors, CPOs, and end users.

* Maintain communication with the e-mobility sales manager and internal sales manager, sharing feedback, customer sentiment, and market information.

* Identify opportunities to provide support and training to existing and potential customers.

* Provide timely quotes and follow up to secure new business, monitoring and updating all projects in the CRM and Salesforce system.

* Share incoming queries, problems, and solutions with the team.

* Collaborate with relevant departments to ensure smooth project progress and timely delivery of goods.

Key Qualifications:

* Exceptional Communication Skills: Demonstrated excellence in both telephone and written communications.

* Exceptional customer service skills: Strong interpersonal skills and a customer-focused approach, ensuring satisfaction through personalised and professional service.

* Proven ability to generate leads and close sales: Demonstrated success in identifying, pursuing, and converting sales opportunities to achieve and exceed revenue targets.

* In-depth knowledge of electrical products and equipment: Comprehensive understanding of electrical systems, products, and industry standards, with the ability to effectively communicate technical details to customers.

* Goal-oriented and self-motivated: Highly driven to meet and exceed goals, with a strong sense of initiative and the ability to work independently to achieve success.

* Proactive and Organised: Self-motivated, well-organised, and capable of taking initiative.

* Multitasking Abilities: Adept at managing multiple tasks efficiently and effectively.

* Problem-Solving and Time Management: Strong analytical skills and the ability to manage time wisely.

* Computer Proficiency: Skilled in using software packages such as Microsoft Outlook, Excel, and Word. Experience with Salesforce or similar CRM systems is highly desirable; however, training is provided.

* Team Player: Ready to support team efforts and assist colleagues during less busy times

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