Aviation Manager
2 months ago
Aviation Manager (Office based or Hybrid role. The office is based in Ormskirk, Lancashire)
Salary: Dependent on experience
Role Purpose: Responsible for managing the aviation team ensuring all flight bookings are accurately
serviced from creation, through to ticketing and travel
Key Responsibility Areas
*
Co-ordinate with the aviation team on an on-going basis to ensure all service delivery is of a quality standard.
*
Introduce standards and conduct performance reviews for aviation team members.
*
Liaise regularly with external flight partners to maximise profitability and efficiencies
*
Create a continuous improvement environment where all team members feel supported,
ensuring team effectiveness is maximised and team members are clear about their
accountability and performance standards.
*
Work closely with the Head of Operations to ensure appropriate quality and monitoring of
the aviation team so that any problems are addressed swiftly, and best practices are shared
in a timely fashion.
*
Accurate and timely completion of new flight bookings on both Galileo and via flight
consolidator websites.
*
Oversee the checking of new bookings, meal requests, seat requests and assistance requests.
*
Monitoring ticket deadlines in an acceptable timeframe.
*
Issuing individual and group tickets as required and updating the relevant systems.
*
Management of schedule changes on an on-going basis and ensuring all interested parties
are notified.
*
Management of flight cancellations and refunds as required in line with company
procedures.
*
Provide accurate and current flight pricing details with the sales team on a regular basis.
*
Management of the systems for flight amendments and re-issues.
*
Monitoring Galileo queues ensuring any concerns are communicated to the appropriate
management.
*
Carry out additional duties as reasonably requested by management
Knowledge, Skills & Experience Essential:
*
Experience in using Galileo GDS
*
Proven Line Management experience
*
Strong knowledge of airlines, routings and fares
*
Proficiency in MS Office applications
*
GCSE grade C or above (or equivalent) in Maths and English
*
Attention to detail and accuracy
*
Adaptable to changes in workloads
*
Strong team player with a ‘can-do’ attitude, enthusiastic and motivated
Desirable:
• 5+ years’ experience in the aviation industry
-
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