CRM Manager
4 days ago
Are you an expert in Microsoft Dynamics CRM with a passion for driving business growth through innovative solutions?
Join our dynamic marketing team where collaboration across various commercial sectors is key. We're seeking an experienced Microsoft Dynamics CRM Manager to take full ownership of this vital business tool. With a deep understanding of business processes, you will work closely with key departments to identify unique requirements and develop customized solutions.
If you have proven expertise in deploying, configuring, and managing Microsoft Dynamics 365, alongside a strong grasp of the Microsoft stack (O365 & Azure), Marketo, and Power Platform solutions, then we want you
??£45,000
??Milton Keynes, Hybrid
What You'll Be Doing…As our Microsoft Dynamics 365 Manager, you will play a crucial role in enhancing and expanding our current Dynamics 365 environment, integrating it into all facets of our sales, marketing, customer data management, and engagement strategies. Your responsibilities will include:
- Taking product ownership of the Dynamics 365 platform in the UK, covering Sales (CRM), Client Care, Field Services, and Customer Voice.
- Managing the deployment and customization of the Microsoft Dynamics 365 environment to align with business needs and requirements.
- Gathering and documenting business processes, and advising on future state improvements.
- Acting as the primary contact for Microsoft Dynamics internally, offering daily support to super users and commercial team members, and ensuring best practices through Definition Handbooks, Quick Start Guides, and user training.
- Analyzing and monitoring data quality and segmentation opportunities, ensuring all data feeds comply with GDPR.
- Managing the UK CRM/Lead Management strategy in alignment with business objectives.
- Overseeing the development of a customer lifecycle journey, identifying touchpoints, opportunities, recommendations, and strategies at each stage.
- Building, executing, and optimizing targeted automated sales/marketing journeys to boost lead generation, sales conversion, and client retention.
- Creating highly engaging and personalized campaigns, with an emphasis on testing and learning to optimize future results.
- Continuously analysing data, making recommendations for new campaigns to drive sales and identify cross-sell and upsell opportunities.
- Developing reporting dashboards for Senior Management to measure KPIs accurately and determine ROI.
- Building effective relationships with all stakeholders across the business.
If you're ready to leverage your expertise in Microsoft Dynamics 365 to drive forward our business, we want to hear from you.
Essential Skills- Experience with Dynamics 365 in a consulting role.
- Experience with Marketo to support sales and marketing efforts across the business.
- Adept at business requirement analysis with a focus on reducing development effort and simplifying delivery.
- Experience of large-scale CRM implementations.
- Business process mapping, modelling and documentation knowledge.
- Ability to lead engagements and present to the C-Suite stakeholders.
- Excellent presentation and demonstration skills.
- Excellent communication skills - both verbal and written.
- Motivated self-starter - with the ability to work remotely.
- Organisation and planning - plans, organises and schedules in an efficient manner, focuses on key priorities.
Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars,
- how you join us and develop your career,
- the way we lead our teams
- fair pay and benefits.
To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more.
If you want to learn more visit our website.
BenefitsHealth & Wellbeing
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support, including financial, emotional and physical
- Dental and Physical Health Plans
Lifestyle Benefits
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
- Mortgage Advise
- Payroll ISA's
- Eligibility for Costco Membership
Learning & Development
- Support with further education
- 100's of eLearning courses
- Accredited courses by C&G, ILM, IOSH and SIA
- Leadership Development programs both local and global
Giving Back
- Payroll Giving
- Working with charities such as Calderwood House, KPMB and Wooden Spoon
- Supporting local community initiatives
- Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
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