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Transport Controller

1 month ago

Romsey, United Kingdom TVS SCS Full time

A vacancy has arisen for a Transport/Fleet Controller to join our team in the Southampton/Romsey Branch. The role provides a high level of support to the Control and operations of your Service Centre, ensuring a high level of customer service from booking to completion. This position ensures the service provided meets the standards agreed by the Company with its customers. You will always maintain and develop the Sameday Courier operation in line with the changing demands of the business ensuring that all work undertaken adheres to Company policies and procedures.

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
*Responsibilities and Duties*
* Monitor the allocation of work to couriers
* Proactively keep staff and clients informed of delays/issues
* Answer courier phone lines (customer calls when necessary)
* Arrange special collections/deliveries
* Meet KPI targets daily
* Report discrepancies to managers
* Monitor incoming emails
* Update docket ETA’s
* Maintain contact with drivers on Live bookings
* Proactively maintain a high level of customer care across all bookings
* Supporting in the warehouse with warehouse related activity such as inbounding and picking of orders
*Hours of Work:* 40 per week (Monday to Friday 07:00 – 16:00 Week 1, Monday to Friday 10:00-19:00hrs Week 2 - with 1-hour break).
INDPERM
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Benefits:
* Company pension
* Free parking
* Health & wellbeing programme
* On-site parking
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Supplemental pay types:
* Bonus scheme
* Commission pay
Work Location: In person
Reference ID: JOB_184

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