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Customer Service Associate

4 months ago

Littlehampton, United Kingdom Starbucks - Cobra Coffee Full time
Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity for you to join our team as a barista, where you’ll get involved in creating the Starbucks experience by providing our customers with high quality service, beverages, and products.

You’ll not only join the Starbucks family but the Cobra Coffee family. Cobra Coffee is proud to be a Starbucks UK franchised partner. We’re a company that cares about how we do business, it is important to us that our colleagues have a great work life balance with opportunities to develop their skills and experience.

What to expect

You don’t need previous experience to join us as a barista, all we ask is you bring a passion for bringing joy to our customers. Working in a Starbucks store is different from any other job. You’re creating genuine moments of connection with our customers and making a difference to their day, through creating handcraft delicious beverages and building relationships with our customers by getting to know their favourite drink.

The best part about this role is that no two days are ever the same, and working as a barista could include:
● Providing quality beverages, whole bean, and food products consistently for all customers in line with our recipe and presentation standards
● Supporting with store procedures including, opening, or closing the store, cash handling, and safety and security
● Supporting your fellow partners during periods of high volume to keep the store operating
● Anticipating and delivering on your customer and store needs by getting to know your store environment and customers
● Delivering legendary customer service to all customers by acting with a customer comes first attitude and creating genuine connections
● Maintaining a clean and organised workspace for your customers and partners

Given the nature of our stores, our working hours could include early mornings, evenings, and weekends

What we offer
● 28 days holiday a year (including Bank Holidays)
● Free drinks and discounted food when you’re on shift, including £1 food items
● A free bag of coffee each month and a 30% partner discounts on food, beverages, and merchandise in Starbucks stores when not at work
● Third party discounts including 10% in Southern Co-op food stores
● Life insurance
● Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
● Career progression because here we actively promote internally

So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.

What is our process?

Application > CV review > Telephone Interview > Provide right to work documentation > Interview and in store experience > Offer and onboarding.
£11.44