Contact Centre Manager Nights hybrid
3 weeks ago
Child Contact Centre Manager Working at YMCA Bournemouth is an opportunity to be a part of a global organisation working at a local community level in Bournemouth, Christchurch and Poole. We work across areas including Housing and Support, Family and Relationships, Youth Work, Training and Education, and Health and Wellbeing to enable people in our local community to develop their full potential in Mind, Body and Spirit. People choose to work for us because they want to make a difference in the lives of vulnerable adults, children, young people and families and they want to work in an environment that will support them to do so.
Our Child Contact Centres in Southbourne and Townsend are fully accredited by the National Association of Child Contact Centres (NACCC). We facilitate supervised, supported and handover family time both in the centres and in the community. We are looking for an enthusiastic, proactive and committed manager with excellent leadership and communication skills, who shares our passion to improve the outcomes for children and families.
As Child Contact Centre Manager you will:
Rota and line manage practitioners and volunteers to ensure the service is safe, efficient and of high quality
Develop and maintain relationships with families, Local Authorities, social workers, solicitors and other professionals and service users whilst ensuring contact demands are met
A child centred approach to family work
A minimum qualification of NVQ Level 4 Children & Families related
Full UK driving licence and access to your own car
Salary (full-time role)£29,000.The available role is for 40 hours per week, Monday to Friday, but some weekend cover may be necessary, days off in lieu will be given.
Telephone support may be required for weekend staff on a rota basis.
*Please note that if you are invited to an interview and require any adjustments based on disability, please let us know.
*The role has a statutory, occupational requirement to ensure the safety and welfare of all children, young people and adults at risk that they may come across using our services. The post holder will take responsibility for ensuring safeguarding children, young people and adults at risk as a priority and follow both YMCA Bournemouth safeguarding policy and Pan Dorset statutory guidance.
*We are committed to the active promotion of equal opportunity, both in the provision of services and as an employer of paid and unpaid workers.
*Employment will be subject to satisfactory references, right to work checks and a Disclosure and Barring Service check. If the role involves regulated activity with children or adults at risk, your employment will be subject to an Enhanced level DBS check prior to commencement date. All other applicable roles will be subject to a Basic level DBS check prior to commencement date.
For further information, please click on the following links, which can be accessed via the YMCA Bournemouth website:
Safeguarding Policy
please complete the following documents and submit via the apply online feature on the YMCA Bournemouth website:
Equal Opportunities Monitoring Form(optional)
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