Operations Support Manager Nights

3 weeks ago


Brynmawr Blaenau Gwent, United Kingdom Bryn Mawr College Full time

The Operations Support Manager takes ownership over the logistical aspects of event advance and follows it through to fruition ensuring a high standard of service across 4 buildings with multiple performance and ancillary spaces. This position acts as a leader to ensure fellow operations team members are working cohesively as it relates to event setups. This role is responsible for managing a 6-person Operations Support team who provide operational support by moving and setting up equipment and furniture, executing marketing initiatives, and general tasks in the front of house and office spaces on the Kimmel Cultural Campus.
IDEAS—Inclusion, Diversity, Equity, and Access Strategies—is a comprehensive transformation process, guided by our vision and values, to assess and improve all aspects of our operations, concerts, and programs, and to spur sustainable change.
Work with Associate Director of Event Services and Event Services Manager to ensure successful event setup planning and execution
Attend walk-throughs and meetings representing Campus Experience to gather event information and assist in event planning
Meet with Venue Services, Guest Services, resident companies, and clients to determine setup needs/alterations before and during events
Lead Operations Support team to provide a high level of service campus-wide by ensuring accuracy and timeliness of setups and providing a welcoming, neat environment
Hire, train, and schedule a team of six full time Operations Support staff and conduct reviews, recommend recognition, and promotions
Develop time use analysis of Operations Support staff by event or scope of work
Generate Operations Support staff payroll
Assess Ops Support equipment for safety, appearance, and usefulness, making recommendations or decisions as necessary
Perform daily walk-throughs to ensure Event Services equipment and furniture is properly placed and/or stored
Manage Excel databases to track spending and equipment usage
Maintain program material inventory and scheduling
Manage equipment inventory and determine logistics of storage and moving
Order Operations Support equipment and uniforms
Provide office logistics support as appropriate (furniture moves/assembly, material handling, etc.)
Three (3) years of experience in management of event services or event set-ups for a performing arts venue or similar facility.
Excellent organizational and time-management skills
Strong customer service orientation, and the ability to work with a diverse clientele
Ability to work weekends, holidays, mornings, and nights
The Philadelphia Orchestra and The Kimmel Center, Inc. does not discriminate in employment on the basis of race, color, religion, gender (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, or military service.



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