Business Analyst

3 weeks ago

Liverpool, United Kingdom Princes Limited Full time

Vacancy Name
Business Analyst - HRIS

Employment Type
Permanent

Country
United Kingdom

Location
Liverpool

Business Area
Finance

Workplace Type
Hybrid

About Princes
The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.

Role Description

Job Purpose
The purpose of this role is to provide comprehensive Functional Business Analyst support for our HR systems, specifically OneAdvance Time and Attendance (TMS), Flexipay and Sage People Salesforce systems. In this role, you will be responsible for managing support calls, troubleshooting issues, analysing requirements, and implementing solutions to enhance system functionality and efficiency. This role requires a strong understanding of HR processes, excellent communication skills, and a proactive approach to problem-solving.

Key Responsibilities:

Support Management:
  • Serve as the primary point of contact for HR system support tickets, addressing user inquiries, issues, and requests in a timely and professional manner.
  • Prioritise and triage support tickets based on urgency and impact on business operations.
  • Collaborate with internal stakeholders and external vendors to escalate and resolve complex technical issues.
System Analysis and Troubleshooting:
  • Conduct thorough analysis of system issues, identifying root causes and implementing effective solutions to ensure system stability and functionality.
  • Perform regular system audits to identify discrepancies, data integrity issues, and areas for improvement.
  • Develop and maintain documentation of system processes, configurations, and troubleshooting procedures
Requirement Gathering and Documentation:
  • Collaborate with HR stakeholders to gather and document system requirements, ensuring alignment with business objectives and user needs.
  • Translate business requirements into functional specifications and technical solutions, leveraging expertise in HR processes and system capabilities.
  • Facilitate requirements workshops and meetings to elicit stakeholder feedback and consensus.
System Enhancement and Configuration:
  • Work closely with IT and HR teams to configure and customise HR systems, including OneAdvance Time and Attendance and Sage People Salesforce systems, to meet evolving business needs.
  • Manage system upgrades, patches, and enhancements, ensuring minimal disruption to business operations.
  • Coordinate user acceptance testing (UAT) and user training sessions to promote system adoption and proficiency.
Continuous Improvement:
  • Proactively identify opportunities to optimise system performance, streamline processes, and enhance user experience.
  • Stay abreast of industry best practices, emerging technologies, and trends in HR systems and analytics to drive innovation and efficiency.
  • Participate in cross-functional projects and initiatives to support the strategic objectives of the HR department and the organisation as a whole.
#LI-AG1
#HYBRID

Role Requirements

Knowledge
• Working knowledge of HRIS solutions essential.
• Knowledge of Sage People Salesforce desirable but not essential.
• Knowledge of Advanced (Mitrefinch) Time & Attendance (TMS)
• desirable but not essential.
• Understanding of HR processes.
• Any core functional business analysis experience would be desirable but not essential.
• Strong understanding of change management principals and application
• Understanding of methods and approaches to train and coach end users on business systems.
• Any experience with SQL scripting would desirable.
• Competent user of Microsoft Office applications is a must.

Skills
• Ability to communicate openly and effectively with IT teams, Services management and across other business teams and functions at all levels without complex jargon
• Strong interpersonal skills; able to quickly establish good relationships both internally, with people at all levels of an organisation, and externally, with suppliers.
• Strong influencer, able to contribute effectively outside immediate area of expertise.
• Assertive, persuasive, patient and resilient
• Creative problem solver, able to analyse problems and opportunities and determine the most appropriate course of action to rectify.
• Work under tight timescales whilst maintaining attention to detail and quality of work.
• Excellent organisational skills, able to set and drive through an agenda.
• Excellent written and verbal communication skills.
• A confident personality with strong negotiation and persuasive skills

Experience
• Experience of using systems implementation methodologies.
• Demonstrable track record of achieving results / managing change.
• Experience of testing IT systems.
• Understanding of methods and approaches to train and coach end users on business systems.
• Experience of working cross-functionally dealing with all levels of business colleagues. #J-18808-Ljbffr

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