Customer Service Manager
2 weeks ago
Kenna Recruitment is pleased to announce we are working with one of the UK's leading developers who are immediately searching for an experienced Customer Service Manager to join their After Sales Department.
Their Track -record of excellence has given them a deep and wide-ranging knowledge of the market, encompassing all stages from land acquisition, planning, design and construction, sales and marketing, to project handover and final completion.
You’ll play a key role in developing our already exceptional service and guide our customers through their exciting homebuying journey. Oversee the day-to-day responsibilities within the Aftersales department.
* Review training of Aftersales team members and address any training requirements.
* Carry out apartment and communal area inspections prior to anticipated completion date for new homes as required and report back condition and progress of the properties to the Head of Aftersales and Project Manager.
* Oversee unit handover from the construction team and carry out full/final inspections of properties with construction site manager to ensure that the property is finished to the required standard.
* Liaise with construction team and subcontractors to ensure any snagging items identified from preoccupation or occupation snagging lists are dealt with promptly and to the required standard.
* Review post completion maintenance defects with aftersales assistant.
* Experience in a customer-facing role within a service industry.
* Knowledge of the homebuilding industry desirable but not essential as training will be provided.
* A natural in building and fostering internal and external relationships.
* Share save Scheme
* Private pension
* Private healthcare and cash plan options
* 28 days' annual leave
-
Director of Customer Experience
2 weeks ago
London, United Kingdom Customer Focussed Full timeWe are seeking a forward thinking Director of Shared Services for a UK company that is looking to set up a new function within a customer centric organisation. ·Develop and deliver the strategyfor the short, medium and long term. ·Understand the needs and requirements of the customer and the customer experience. ·Lead a team to provide an efficient and...
-
Director of Shared Services
2 weeks ago
London, United Kingdom Customer Focussed Full timeJob Description We are seeking a forward thinking Director of Shared Services for a UK company that is looking to set up a new function within a customer centric organisation. ·Develop and deliver the strategyfor the short, medium and long term. ·Understand the needs and requirements of the customer and the customer experience. ·Lead a team to provide...
-
Customer Success Specialist
4 days ago
London, United Kingdom Customer Management Resourcing (CMR) Full time**Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...
-
Customer Services Officer
Found in: Talent UK 2A C2 - 4 days ago
London, United Kingdom Service Care Solutions Full timeJob Type: Customer Service AdvisorLocation: CamdenDuration: Temp OngoingHours: 36 Hours a week, Office basedSalary: £19.36 umbrella p/hKey Responsibilities: Delivering exceptional customer service across multiple core service areas, ensuring each interaction meets or exceeds expectations.Seamlessly transitioning between various customer service access...
-
Client Service Executive
4 days ago
London, United Kingdom Customer Management Resourcing (CMR) Full time**Client Service Executive (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have an amazing opportunity for an experienced Client Service Representative to join an International Asset Management firm based in Central London. This is an excellent chance to work within a rapidly...
-
Customer Services Manager
Found in: Talent UK C2 - 1 week ago
London, United Kingdom Wates Full timeWe have a fantastic opportunity for a Customer Service Manager, to join our Wates team within our Responsive Maintenance Division. You will be working out of our Finsbury Park office, overseeing and delivering a five star customer service experience to tenants and clients on our contracts.Key Accountabilities will include:Ensuring that customer service...
-
Customer Service Manager
7 days ago
London, United Kingdom Orange Connex Global UK Ltd Full timeJob Description Core Values of the Position: Manage local customer service operations on a daily basis, driving industrial leading service KPIs and cost efficiency optimization. Assist in the set up customer service foundation (system, process & team) for Orange Connex e-commerce fulfillment services in local country Responsibilities: Implement...
-
Customer Service Manager
Found in: beBee S GB - 2 weeks ago
London, United Kingdom Elite Associates Europe Ltd Full timeCustomer Service Manager - Luxury Brand Full Time/ Office based. Location: Just outside London We are delighted to partner with our client, a renowned Global Luxury brand to source a skilled Customer Service Manager for their Customer Service and After-sales team. This is a unique opportunity for anyone with 5 years of customer service management...
-
Customer Service Manager
6 days ago
London, United Kingdom ACME SERVICES Full timeKey Responsibilities: Leadership and Team Management Lead, mentor, and motivate a team of customer service representatives. Set clear performance expectations and provide ongoing coaching and feedback. Foster a positive and collaborative team culture dedicated to excellence in customer service. Customer Service Strategy Develop and execute a...
-
Customer Services Manager
6 days ago
London, United Kingdom Muso Full timeHere at MUSO we are looking for a Customer Success Manager (CSM) to come and join our newly formed team. Customer Success is central to how we operate here at MUSO and the Customer Success Team works with our customers to build relationships, learn their business and ensure added value based on the customers’ goals. The Customer Success Team is new, and...
-
Customer Service Manager
1 week ago
North London, United Kingdom MMP Consultancy Full timeMMP Consultancy is currently recruiting an enthusiastic Customer Service Manager to join a National Social Housing Contractor based in North London. Responsibilities: * Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients. * Implement and manage a robust customer feedback system...
-
Customer Service Manager
Found in: Whatjobs ES C2 - 4 days ago
North London, United Kingdom MMP Consultancy Full timeMMP Consultancy is currently recruiting an enthusiastic Customer Service Manager to join a National Social Housing Contractor based in North London.Responsibilities:* Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients.* Implement and manage a robust customer feedback system to...
-
Customer Service Manager
Found in: Whatjobs ES C2 - 4 days ago
Fairfield, Greater London, United Kingdom Hawk Brown Recruitment Full timeCustomer Service ManagerCroydon£35K - £40K per annumMy client is seeking an experienced Customer Service Manager to join their team. You will be responsible for the overall management of the Customer Service Team whilst ensuring the clients are receiving a first-class service. You will: * Be the first point of contact for all customer complaints and...
-
Housing Customer Service Manager
Found in: Talent UK 2A C2 - 4 days ago
London, United Kingdom The Oyster Partnership Full timeHOUSING CUSTOMER SERVICE MANAGER£30.00 - £37.00PHR UMBRELLA RATE12 MONTH INITIAL CONTRACTROLE BASED IN WEST LONDONHYBID WORKING AVAILABLEMUST HAVE WORKED WITHIN A HOUSING OR COUNCIL SETTING TO BE ELIGABLE.This is an outstanding opportunity for a high calibre customer services management professional with experience in social housing or a customer service...
-
Housing Customer Service Manager
Found in: Whatjobs ES C2 - 4 days ago
London, United Kingdom The Oyster Partnership Full timeHOUSING CUSTOMER SERVICE MANAGER£30.00 - £37.00PHR UMBRELLA RATE12 MONTH INITIAL CONTRACTROLE BASED IN WEST LONDONHYBID WORKING AVAILABLEMUST HAVE WORKED WITHIN A HOUSING OR COUNCIL SETTING TO BE ELIGABLE.This is an outstanding opportunity for a high calibre customer services management professional with experience in social housing or a customer service...
-
Regional Customer Service Manager
Found in: Talent UK C2 - 1 week ago
London, United Kingdom Wates Full timeWe have a fantastic opportunity for a Regional Customer Service Manager, to join our Wates team within our Planned Maintenance Division. You will be covering various contracts across London and being responsible for overseeing and delivering a five star customer service experience to tenants and clients on our contracts.Key Accountabilities will...
-
Customer Services Manager
Found in: Whatjobs ES C2 - 4 days ago
London, United Kingdom Masterfix GB Ltd Full timeCustomer Service Manager Are you passionate about self and team delivery of exceptional customer service?Are you a dynamic and detail-oriented individual with experience in managing property maintenance? Do you thrive in a fast-paced environment and possess excellent organisational skills?If so, we have the perfect opportunity for you!Masterfix are...
-
Customer Service Desk Manager
4 days ago
London, United Kingdom bct resourcing Full timeCustomer Service Desk ManagerScroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.LondonExciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner.This role will be responsible for ensuring that the...
-
Customer Service Desk Manager
4 days ago
London, United Kingdom bct resourcing Full timeCustomer Service Desk ManagerScroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.LondonExciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner.This role will be responsible for ensuring that the...
-
Customer Service Desk Manager
7 hours ago
London, United Kingdom Oliver James Associates Ltd. Full timeCustomer Service Desk Manager Exciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner. This role will be responsible for ensuring that the Customer Service Desk provides a seamless and efficient service to assist customers with their service requests and support needs. This role will...