Customer Service Manager
1 week ago
MMP Consultancy is currently recruiting an enthusiastic Customer Service Manager to join a National Social Housing Contractor based in North London.
Responsibilities:
* Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients.
* Implement and manage a robust customer feedback system to ensure continuous service improvement and contribute to improvement in customer feedback methodology.
* Develop systems and processes to enable customer enquiries to be dealt with at first point of contact wherever possible for planned works, responsive repairs and other property related services.
* Develop and maintain close working between the Contact Centre, internal teams and main contractors to enable an efficient, seamless service to be delivered to our customers.
* Liaising with all service areas to act as an intermediary for customers as and when required.
* Accept and case manage on behalf of Customer Service Advisors, difficult customer situations that have been escalated to them, ensuring the customers experience in dealing with us is positive.
* Implement and manage service standards for delivery.
* Provide control over quality and quantity of Contact Centre activities through regular monitoring and measurement including adherence to service standards and utilising resources in the most efficient manner.
* Ensure established policies and procedures are adhered to.
* Ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners
-
Customer Service Manager
Found in: Whatjobs ES C2 - 6 days ago
North London, United Kingdom MMP Consultancy Full timeMMP Consultancy is currently recruiting an enthusiastic Customer Service Manager to join a National Social Housing Contractor based in North London.Responsibilities:* Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients.* Implement and manage a robust customer feedback system to...
-
Director of Customer Experience
2 weeks ago
London, United Kingdom Customer Focussed Full timeWe are seeking a forward thinking Director of Shared Services for a UK company that is looking to set up a new function within a customer centric organisation. ·Develop and deliver the strategyfor the short, medium and long term. ·Understand the needs and requirements of the customer and the customer experience. ·Lead a team to provide an efficient and...
-
Head of Customer Services
1 day ago
London, United Kingdom Financial Ombudsman Service Full timeLooking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Head of Customer Services - Contract: Permanent_ - Working hours: 35_ - Salary: _ - From _ - £86,800_ - Reporting to: _ - Director of Customer Services_ - Location: London Docklands or Coventry_ - O_ - ur permanent...
-
Director of Shared Services
2 weeks ago
London, United Kingdom Customer Focussed Full timeJob Description We are seeking a forward thinking Director of Shared Services for a UK company that is looking to set up a new function within a customer centric organisation. ·Develop and deliver the strategyfor the short, medium and long term. ·Understand the needs and requirements of the customer and the customer experience. ·Lead a team to provide...
-
Customer Success Specialist
6 days ago
London, United Kingdom Customer Management Resourcing (CMR) Full time**Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...
-
Customer Services Officer
Found in: Talent UK 2A C2 - 6 days ago
London, United Kingdom Service Care Solutions Full timeJob Type: Customer Service AdvisorLocation: CamdenDuration: Temp OngoingHours: 36 Hours a week, Office basedSalary: £19.36 umbrella p/hKey Responsibilities: Delivering exceptional customer service across multiple core service areas, ensuring each interaction meets or exceeds expectations.Seamlessly transitioning between various customer service access...
-
Customer Services Agent
1 day ago
North London, United Kingdom Colbern Limited Full time854750-4146-22321 NCD Customer Services Agent Islington Contract £16.23 per hour Our client is looking for a number of experienced Call Centre, Contact Centre and Face to Face experienced Customer Services Agents. Local government experience; customer service experience. Office based during training and until achieving service levels; then potential...
-
Client Service Executive
6 days ago
London, United Kingdom Customer Management Resourcing (CMR) Full time**Client Service Executive (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have an amazing opportunity for an experienced Client Service Representative to join an International Asset Management firm based in Central London. This is an excellent chance to work within a rapidly...
-
Customer Service Assistant
4 days ago
North London, United Kingdom Noir Resourcing Full time**Customer Service Assistant | Immediate Start** **Watford** - Want to work somewhere you can gain lots of great transferable skills?_ If you love interacting with customers and consider yourself a team player, this could be the perfect fit for you! This is a great opportunity to join an exciting start-up based in Watford. They are looking for a new team...
-
Customer Service Assistant
2 weeks ago
North London, United Kingdom Noir Resourcing Full time**Customer Service Assistant | Immediate Start** **Watford** - Want to work somewhere you can gain lots of great transferable skills?_ If you love interacting with customers and consider yourself a team player, this could be the perfect fit for you! This is a great opportunity to join an exciting start-up based in Watford. They are looking for a new team...
-
Customer Service Assistant
2 days ago
North London, United Kingdom Worldwide Talent Group Full time**Customer Service Assistant** **Watford** **Full Time** Do you enjoy interacting with customers? Are you looking for a role where you can transfer your skills? **Our client is expanding their customer service division and are looking for Customer Service Assistants that have customer-facing experience.** Theey make it their primary goal to represent...
-
Building Customer Service Officer
14 hours ago
City of London, Greater London, United Kingdom Service Care Solutions Full timeJob title - Customer Relationship Officer Location - Hackney, E8 Contract - Temporary ongoing Hours - Full Time 36 Start Date: ASAP We are currently recruiting for a looking for a Customer Relationship Officer. The role involves supporting the complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building...
-
Customer Service Agent
1 week ago
North London, United Kingdom TEMP A STOR LIMITED Full timeTo put into practice the Council's vision of a seamless local service delivery, by providing an administrative and customer service function supporting the Contact Centre. - To process payment in and payments out of Contact Islington; ensure that timescales and performance target are achieved for both. To set up and issue Contact Islington invoices. - To...
-
Customer Service Manager
5 days ago
Accrington, North West, United Kingdom DX Network Services Limited Full timeTotal Contracted Hours: 40If your skills, experience, and qualifications match those in this job overview, do not delay your application.An exciting new Customer Service Manager opportunity at DX!All About YouYou will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our...
-
Customer Service Manager
12 hours ago
London, United Kingdom MMP Consultancy Full timeMMP Consultancy is currently recruiting an enthusiastic Customer Service Manager to join a National Social Housing Contractor based in North London. Responsibilities: * Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients. * Implement and manage a robust customer feedback system...
-
Customer Services Manager
Found in: Talent UK C2 - 1 week ago
London, United Kingdom Wates Full timeWe have a fantastic opportunity for a Customer Service Manager, to join our Wates team within our Responsive Maintenance Division. You will be working out of our Finsbury Park office, overseeing and delivering a five star customer service experience to tenants and clients on our contracts.Key Accountabilities will include:Ensuring that customer service...
-
Customer Services Advisor
3 days ago
North London, United Kingdom iWork Recruitment Limited Full timeContract to start ASAP until 25-06-24 with a possible extension. **Key responsibilities** To ensure complaints are dealt with and responded to within time frames and monthly targets are met. To ensure that all duties are being carried out satisfactorily and to the required professional standard and the processing of payments and invoices as required. To...
-
Customer Service Manager
16 hours ago
Whitby, North Yorkshire, United Kingdom KD Recruitment Limited Full timeAre you an experienced Customer Service Manager looking for your next career move? We are delighted to be working exclusively with Zip Pak in Whitby who are a global leader in resealable solutions for the flexible packaging industry. Zip-Paks lean, modern, and continuous manufacturing environments produce zippers using high-volume plastic extrusion and...
-
Customer Service Manager
3 days ago
Whitby, North Yorkshire, United Kingdom KD Recruitment Limited Full timeAre you an experienced Customer Service Manager looking for your next career move? Submit your CV and any additional required information after you have read this description by clicking on the application button. We are delighted to be working exclusively with Zip Pak in Whitby who are a global leader in resealable solutions for the flexible...
-
Customer Service Manager
Found in: Jooble UK C2 - 3 days ago
Whitby, North Yorkshire, United Kingdom KD Recruitment Limited Full timeAre you an experienced Customer Service Manager looking for your next career move? Submit your CV and any additional required information after you have read this description by clicking on the application button. We are delighted to be working exclusively with Zip Pak in Whitby who are a global leader in resealable solutions for the flexible...