Head Door Supervisor

3 weeks ago


Edinburgh, United Kingdom Security Industry Authority Approved Contractor SecuriGroup Full time

Our teamis expanding and are seeking Head Door Supervisors to join us working in Edinburgh. With multiple contracts on the go, this summer period and beyond promises exciting opportunities, and we need exceptional individuals who thrive in a customer-centric environment. If you are a natural communicator with excellent problem-solving skills and a positive attitude, we want to hear from you

At SGL, we prioritize your professional growth and success. Joining us as a Head Door Supervisor means becoming an integral part of the venue and team, where you will be responsible for overseeing staff and security operations, while maintaining top-notch customer care and safety. This is a fantastic opportunity to be part of a rapidly growing organization and make a positive impact on Edinburgh's lively entertainment scene.

Key Requirements:

- Ability to establish strong rapport with clients, customers and colleagues.

- Excellent communication and customer service skills.

- Self-motivated and comfortable working as part of a diverse team.

- Prior experience in a similar Security Management role.

- Ability to provide a 5-year checkable work history

Responsibilities:

- Extend a warm and professional welcome to venue visitors.

- Screen individuals for entry suitability.

- Collaborate with clients, customers, and colleagues.

- Ensuring venue security is consistent, and keeping consistent communication with venue staff.

- Confident overseeing staff and demonstrating a high standard of work.

- Conduct searches for unauthorized or illegal items.

- Respond promptly and efficiently to incidents within queues or the venue.

- Offer customer support and manage incidents both inside and outside the venue.

- Maintain a security presence to ensure smooth operations and enhance the customer experience.

What We Will Do For You:

Continuous Learning: Access to tailored training programs, workshops, seminars, and industry conferences to enhance your skills and stay updated with the latest security trends.

Growth Opportunities: Pathways for career progression and new challenges within our organization, fostering a culture of growth and advancement.

Performance Recognition: Acknowledgment of your achievements and outstanding performance through various recognition programs, creating a positive and motivating work environment.

Supportive Leadership: Guidance, mentorship, and resources from our committed leadership team to support your success and help you thrive in your role.

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