Support Delivery Manager
1 month ago
We have an immediate opening for a Support Delivery Manager. The role is mid-level management and has line management responsibilities for a team and the focus of the role is overseeing the delivery of customer and internal support.
As an experienced manager, they ensure that the Support Leads are well-equipped in managing their teams' development. The role requires working closely with the Customer Success Manager and other managers in Sales and Support to develop Objectives and Key Results (OKR) which align with other departments and the company strategy. They also work across this team to drive a roadmap of improvements for the support processes. Key Responsibilities · Line management o Ensure 121 meetings are regularly happening with all staff and between Engineers and their Support Lead · Customer Support o With other managers, development of a Service Level Agreement (SLA) for Support o Ensure that the Support Team are responding to calls and support cases against the SLA. · System installation and training o Ensure that the Support Team are following established installation processes o Reviewing and signing off Installation Checklists · Shared customer demonstration space o Ensure that the space is kept tidy and available for use · Training and mentoring o Mentor the Support Leads to develop o Ensure that that Support Leads are mentoring their direct reports and considering crossover knowledge between VFX/VR and LFS/ENG · Budgeting o Work within the budget review process run by the Finance Team o Regularly review cost centre reports with the Finance Team · Reporting · Quality and Regulatory o Ensuring the Support Team meet the processes defined in the QMS Required Skills, Knowledge and Expertise · 5+ years of experience in managing or team-leading in technical support and customer service · Experience of scheduling a team of staff who undertake international travel · Management of staff working remotely or hybrid · Demonstrable ability to develop processes within a Quality Management System · Knowledge of and ability to develop SLA, KPI and OKR · Ability to understand technical detail at a high level for software and hardware · Confident communicator to all levels of management and other teams #J-18808-Ljbffr-
Customer Delivery Manager
3 days ago
United Kingdom The Sofa Delivery Company Full timeWe are looking for an experienced and inspirational leader for our Glasgow Customer Delivery Centre. The Sofa Delivery Company prides itself on building great relationships across the business. We are looking for a leader with proven operational experience who can engage and lead the CDC team to deliver amazing customer experiences every day. The CDC...
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Delivery Support Manager
1 month ago
United Kingdom SSC Recruitment Solutions Ltd Full timeWe have an immediate opening for a Support Delivery Manager. The role is mid-level management and has line management responsibilities for a team and the focus of the role is overseeing the delivery of customer and internal support. As an experienced manager, they ensure that the Support Leads are well-equipped in managing their teams' development. The...
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Program Manager, EMEA/APAC
2 days ago
United Kingdom Program Manager, EMEAAPAC Full timeFor airports, for partners, for people. We are CAVU. Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow. From our...
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Delivery Manager
1 month ago
United Kingdom DVF Recruitment Full timeMy client, a leading global law firm, is seeking a skilled Delivery Manager to join their Flexible Services, Technology & Consulting, LPM, and Managed Legal Services department. This pivotal role offers an exciting opportunity to shape the future of legal service provision. This is an essential role to the firm to ensure they are delivering world class...
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Delivery Manager
1 month ago
United Kingdom DVF Recruitment Full timeMy client, a leading global law firm, is seeking a skilled Delivery Manager to join their Flexible Services, Technology & Consulting, LPM, and Managed Legal Services department. This pivotal role offers an exciting opportunity to shape the future of legal service provision. This is an essential role to the firm to ensure they are delivering world class...
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Shift Manager
5 days ago
United Kingdom The Sofa Delivery Company Full timeDelivering moments that matter is what we truly take pride in at the Sofa Delivery Company, and as a Shift Manager, you will be playing an important part in the journey, overseeing day to day on site and leading by example. A Shift Manager ensures all customer needs are met efficiently and safely whilst still remaining compliant. You would be providing...
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Delivery Manager
1 month ago
United Kingdom JOE & THE JUICE Full timeDelivery Manager UK Company Joe & The Juice is a people business, and our goal is to become the first truly global people-centric food & beverage company. To achieve this, we strive to continuously develop a unique culture based on our virtues as the backbone of our company’s success; Positive Attitude, Inclusion, Social Ties, and Growth. By focusing on...
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Delivery Manager
1 month ago
United Kingdom JOE & THE JUICE Full timeDelivery Manager UK Company Joe & The Juice is a people business, and our goal is to become the first truly global people-centric food & beverage company. To achieve this, we strive to continuously develop a unique culture based on our virtues as the backbone of our company’s success; Positive Attitude, Inclusion, Social Ties, and Growth. By focusing on...
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Head of Delivery
1 week ago
United Kingdom CommerceIQ Full timeAs the Head of Onboarding, Delivery, and Support, you will lead our efforts to ensure that clients experience seamless integration and effective utilization of our products. You will manage and consolidate a currently decentralized team into a single, high-performing unit dedicated to client success, from the initial stages of onboarding through ongoing...
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Head of Delivery
3 weeks ago
United Kingdom CommerceIQ Full timeAs the Head of Onboarding, Delivery, and Support, you will lead our efforts to ensure that clients experience seamless integration and effective utilization of our products. You will manage and consolidate a currently decentralized team into a single, high-performing unit dedicated to client success, from the initial stages of onboarding through ongoing...
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Delivery Manager
2 months ago
United Kingdom Roomex Limited Full timeremember your preferences (such as language); monitor the general performance of our visitors’ experience when on our website - this information then allows us to improve the usability of our website for you and all our other visitors; store essential information to allow you to register and/or login to our site; allow you to share any of our...
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Delivery Manager
3 weeks ago
United Kingdom Infinity Quest Full timeJob Description: As a delivery manager, you have to support multiple cross-functional product teams and ensure the team's triumph in delivering results, primarily focus on identifying and, more importantly, eliminating obstacles that hinder the team's ability to deliver. Ensures proactive visibility and effectively communicates delivery objectives,...
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Delivery manager service
1 month ago
United Kingdom DVF Recruitment Full timeMy client, a leading global law firm, is seeking a skilled Delivery Manager to join their Flexible Services, Technology & Consulting, LPM, and Managed Legal Services department. This pivotal role offers an exciting opportunity to shape the future of legal service provision. This is an essential role to the firm to ensure they are delivering world class...
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Delivery manager service
1 month ago
United Kingdom DVF Recruitment Full timeMy client, a leading global law firm, is seeking a skilled Delivery Manager to join their Flexible Services, Technology & Consulting, LPM, and Managed Legal Services department. This pivotal role offers an exciting opportunity to shape the future of legal service provision. This is an essential role to the firm to ensure they are delivering world class...
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Support Service Caseworker
3 days ago
United Kingdom Victim Support Full time6 Month Secondment - West Midlands Homicide Service Senior Homicide Service Family Caseworker (SHFCW) - 37.5 Hours Monday - Friday What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: ~ Flexible working options including hybrid working ~28 days annual leave...
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Head of Onboarding, Delivery, and Support
1 week ago
United Kingdom CommerceIQ Full timeThe Role: As the Head of Onboarding, Delivery, and Support, you will lead our efforts to ensure that clients experience seamless integration and effective utilization of our products. You will manage and consolidate a currently decentralized team into a single, high-performing unit dedicated to client success, from the initial stages of onboarding through...
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Head of Onboarding, Delivery, and Support
1 week ago
United Kingdom CommerceIQ Full timeThe Role: As the Head of Onboarding, Delivery, and Support, you will lead our efforts to ensure that clients experience seamless integration and effective utilization of our products. You will manage and consolidate a currently decentralized team into a single, high-performing unit dedicated to client success, from the initial stages of onboarding through...
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Delivery manager service
1 month ago
United Kingdom JOE & THE JUICE Full timeDelivery Manager UK Joe & The Juice is a people business, and our goal is to become the first truly global people-centric food & beverage company. Positive Attitude, Inclusion, Social Ties, and Growth. The Delivery Manager role is new within Joe & The Juice. The role will be based in London and will be part of our commercial team, which include the sales,...
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Delivery manager service
1 month ago
United Kingdom JOE & THE JUICE Full timeDelivery Manager UK Joe & The Juice is a people business, and our goal is to become the first truly global people-centric food & beverage company. Positive Attitude, Inclusion, Social Ties, and Growth. The Delivery Manager role is new within Joe & The Juice. The role will be based in London and will be part of our commercial team, which include the sales,...
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Delivery Manager
1 month ago
United Kingdom Endeavour Recruitment Solutions Full timeTechnologies: Delivery Manager ECommerce Travel and Toursim Remote eCommerce Delivery Manager / Software Project Manager REMOTE Our client has a number of successful Travel and Tourism Websites and they require a Manager to sit between the Software Team and the business. This would suite a candidate with eCommerce Websites experience, Managing a team of...