Delivery manager service
3 weeks ago
Delivery Manager UK
Joe & The Juice is a people business, and our goal is to become the first truly global people-centric food & beverage company. Positive Attitude, Inclusion, Social Ties, and Growth. The Delivery Manager role is new within Joe & The Juice. The role will be based in London and will be part of our commercial team, which include the sales, digital marketing, catering / events and delivery teams. You will be responsible of our UK and EU + Switzerland markets and will report to the Head of Commercial the UK, as well as have a dotted line reference to our Global Head of Delivery based in our London office.
The overall responsibility will be focused on supporting our teams with everything delivery. You will be the link between our external delivery partners and Joe & The Juice. You will work closely with operations and the Head of Commercial to ensure our stores are hitting targets and are on a growth trajectory across all delivery platforms. The objective is to maintain and develop sales through all our third-party delivery platforms. We want to continue to be the preferred partner and collaborate with aggregators to maximize support, generate sales and raise brand awareness.
This is a full-time role. You will need to be available to visit sites for training or face to face support when necessary.
Managing external delivery aggregators UK & EU + Switzerland
Develop and execute marketing calendars and strategy planning.
Delivery operations and customer journey
Supporting teams on any operational issues.
Securing incentives to motivate sites to execute an excellent customer experience.
Ensuring correct reporting in place to give sites the tools and insight to have optimal performance levels.
Systems and Menu Management
Supporting teams with any tablet issues or failures.
Developing and implementing adequate reporting so all parties are accurately tracking sales and performance.
Link between teams and integrations to assure all systems are working and support in case of any issues.
Minimum 2-years of experience in the delivery market. Experience and confidence using Microsoft (Word, Power Point, Excel).
Great analytical skills and ability to simplify data to communicate to the team.
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