Delivery Manager

3 weeks ago

United Kingdom JOE & THE JUICE Full time

Delivery Manager UK

Company

Joe & The Juice is a people business, and our goal is to become the first truly global people-centric food & beverage company. To achieve this, we strive to continuously develop a unique culture based on our virtues as the backbone of our company’s success; Positive Attitude, Inclusion, Social Ties, and Growth. By focusing on having a high degree of Employee Engagement, we rely on our employees to adhere to and promote our virtues, leading to a high employee belonging.

Job Summery

The Delivery Manager role is new within Joe & The Juice. The role will be based in London and will be part of our commercial team, which include the sales, digital marketing, catering / events and delivery teams. You will be responsible of our UK and EU + Switzerland markets and will report to the Head of Commercial the UK, as well as have a dotted line reference to our Global Head of Delivery based in our London office.

The overall responsibility will be focused on supporting our teams with everything delivery. You will be the link between our external delivery partners and Joe & The Juice. You will work closely with operations and the Head of Commercial to ensure our stores are hitting targets and are on a growth trajectory across all delivery platforms. The objective is to maintain and develop sales through all our third-party delivery platforms. We want to continue to be the preferred partner and collaborate with aggregators to maximize support, generate sales and raise brand awareness.

This is a full-time role. You will need to be available to visit sites for training or face to face support when necessary.

Key Responsibilities

Managing external delivery aggregators UK & EU + Switzerland

  • Maintaining and developing strong relationships with our external aggregators to ensure Joe & The Juice is a “preferred” partner.
  • Weekly, monthly and quarterly meetings.
  • Develop and execute marketing calendars and strategy planning.
  • Link between Joe & The Juice and our partners regarding any communications about product launches, developments and/or key calendar moments.

Delivery operations and customer journey

  • Ensuring our teams are hitting all operational targets.
  • Supporting teams on any operational issues.
  • Securing incentives to motivate sites to execute an excellent customer experience.
  • Ensuring correct reporting in place to give sites the tools and insight to have optimal performance levels.

Systems and Menu Management

  • Supporting teams with any tablet issues or failures.
  • Ensuring menus are being displayed correctly and are optimized.
  • Developing and implementing adequate reporting so all parties are accurately tracking sales and performance.
  • Link between teams and integrations to assure all systems are working and support in case of any issues.

Key Qualifications

  • Minimum 2-years of experience in the delivery market. Experience in hospitality operations is not necessary but valued.
  • Excellent written and verbal skills.
  • Experience and confidence using Microsoft (Word, Power Point, Excel).
  • Solid communication and presentation skills.
  • Great analytical skills and ability to simplify data to communicate to the team.

Any questions should be directed to: Natalia.Salgado@joejuice.com

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