Client Engagement Manager Remote Working

4 weeks ago

England, United Kingdom HPRtalent Full time

Salary:£38-46,000 + bonus + corporate benefits


As an organisation they are taking the opportunity to look at their £20m spend on temporary labour and introduce process and rigour to the hiring of their temporary workforce in return reduce spend considerably.

Your primary responsibilities will include overseeing the relationship with these partners, ensuring effective collaboration, and driving results in line with their performance and commercial objectives. This role also involves elements of account management to foster strong, long-term partnerships. You will also be responsible for the development of the policies and processes for the temporary, off payroll workforce (contingent works) and the permanent recruitment partners.

Supplier Relationship Management:
Develop and maintain strong relationships with preferred suppliers for both temporary and permanent recruitment assignments
Regularly assess supplier performance and provide feedback for continuous improvement
Seek ways to improve innovation in processes, reduce costs, manage and reduce risk and stimulate performance improvement
Implement a robust tracking system to monitor supplier performance
Generate regular reports on supplier metrics, including fill rates, time-to-fill, and candidate quality
Analyse data to identify trends and areas for improvement
Establish and monitor, in conjunction with Procurement, compliance with contractual agreements, regulatory requirements, and ethical standards.

Preferred Supplier List Administration and management
Budget Management: Collaborate with the internal recruitment team to establish and monitor agency usage spend
Explore cost-saving opportunities while maintaining the quality of agency services
Develop and maintain policy and processes to ensure the full life cycle of a contingent worker is managed from onboarding through to offboarding including processes for timesheet approvals and payments
Ensure all supplier interactions comply with company policies and legal standards
Identify opportunities to streamline processes for more efficient supplier management
Contract Negotiation and Renewal: With Procurement taking the lead be a key driver in contract negotiation processes with partners, ensuring favorable terms for both parties.
Coordinate contract renewals and amendments, keeping agreements up-to-date and reflective of evolving business needs
Support the development of the employer brand via multiple channels (online, website, recruitment fairs etc.) to promote the organisation’s presence in the labour market and facilitate the attraction of high-quality candidates through our selected partners
Continually drive improvement to policy, processes and practices to attract, recruit and retain the right talent, reduce time to offer, agency spend and increase retention and improve on candidate and hiring manager NPS scores
Make recommendations for changes and updating the Recruitment policies and Intranet where applicable. 7Ensure Recruitment compliance is reflected in policies and processes. Ensure such compliance is met and highlight any risk in the recruitment processes e.g., Foundation end-to-end recruitment consultant/advisor/partner positions previously (ideally from both agency or RPO and in-house)
Proven experience in supplier or Client relationship management
Familiarity with recruitment processes and agency management
Strong analytical skills with the ability to interpret data and trends
Previous experience in a Specialist, senior coordinator or management role is preferred
Familiarity with recruitment technology and applicant tracking systems (ATS)
Regulatory and legislative knowledge e.g. Understanding of all aspects of the recruitment process, including advertising, direct sourcing, screening, interview and offer and onboarding management
Providing a high-quality candidate and hiring manager experience measure by satisfactions scores
Ability to produce meaningful reporting and MI to support the management of the recruitment partners
Strong computer literacy skills with the ability to develop trackers and reports
Strong, clear communication and interpersonal skills, with the ability to be able to communicate with people at all levels whilst building strong relationships.
Excellent time management and organisation skills.
Confident and comfortable working within a confidential environment and handling and sharing sensitive data.
Juggle and prioritise day to day and longer-term projects
Make informed, calculated decisions and be prepared to take appropriate risks

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