Office admin Remote working

1 month ago


England, United Kingdom H&R Talent Full time

A Leading Firm of Solicitors primarily based at Leamington are looking for an ICT Support Administrator to join their team on a permanent basis. Established in the 1980s, they have a reputation for providing clear, trusted advice and is a client-led service through network of offices in Coventry, Leamington, Nuneaton, Southam and Stratford-upon-Avon.

This covers everything from criminal litigation, conveyancing, wills, trusts and estate planning, to more sensitive family and clinical negligence matters.

They take their time to grow and develop valuable client relationships, so they can deliver quality advice, tailored support and effective representation that gives the best results. In addition, they encourage a positive workplace culture for their staff through training and personal development. This promotes teamwork, raises morale, fosters engagement, recognises and rewards excellence and increases performance, productivity and efficiency.

To provide support, advice and guidance to users

To assist in the administration of the Company’s IT and Telephony systems

To assist in the implementation of new IT and Communications equipment or services

To advise Management of any failure in the systems and to keep them informed of progress in the ICT Manager’s absence

To act as the first and second line of support to all staff

To provide any training to staff that will enable them to achieve their, and the systems, full potential

To assist with the management and administration of the Company’s Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when required

To develop skills, expertise and understanding in any required areas that would improve delivery of support and management or administration of systems, software or services

Basic network administration/troubleshooting

Communicating effectively with end users, both on site and working remotely

Liaising with third party support teams/consultants

A minimum of 2 years’ experience in a similar ICT role providing first and second line support, preferable in a legal service setting but not essential

Hold a relevant ICT qualification

Strong Microsoft Office skills

Experience trouble shooting hardware and software problems

Windows 10, Windows Server, Hyper-V, RDS, TCP/IP, DNS, DHCP

Office 365 administration

Preferable if experience of structured cabling and setting up hardware

Problem solving and analysis

Personal qualities of loyalty and discretion

Car owner and requirement to be able to travel between all five offices

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