System Support Analyst

2 weeks ago


Livingston West Lothian, United Kingdom Accord Business Solutions Full time

Due to continued growth and success, we are looking for an enthusiastic, self-motivated, System Support Analyst to join our growing team. This customer facing role will primarily involve working in our service desk teams, providing proactive and reactive support.

This role offers a great opportunity for exposure to a wide range of technologies and solutions. The ideal candidate will be able to function as part of a team and use their own initiative where required, resolving customer issues in a timely manner.

Main responsibilities:

  • Work as part of the service desk support team to handle calls and tickets in line with agreed customer SLA’s.
  • Recording of solutions to client issues through our service desk ticketing systems and knowledge base.
  • Ensure customer system documentation is updated to reflect any changes made as part of the day-to-day operation.

Essential skills:

  • Experience working with a Managed Service Provider or service desk environment.
  • Proficient in supporting Microsoft Windows Desktop Operating Systems.
  • Microsoft/Office 365 Administration Experience.
  • Basic Administration of Windows Server Operating Systems
  • Cyber Security Awareness
  • Have experience of service desk ticketing systems.

Desirable skills:

  • Networking experience, including Switching, Routing, Firewalls and Wireless technologies;
  • Virtualisation technologies
  • Microsoft Azure Cloud Platform
  • Citrix and Remote Desktop Services solutions
  • Backup Solutions
  • RMM Tools
  • Professional Industry standard certifications (MCP, CCNA, CCA-V etc…)


  • Livingston, West Lothian, United Kingdom Accord Business Solutions Full time

    Job Description Due to continued growth and success, we are looking for an enthusiastic, self-motivated, System Support Analyst to join our growing team. This customer facing role will primarily involve working in our service desk teams, providing proactive and reactive support. This role offers a great opportunity for exposure to a wide range of...


  • Livingston, United Kingdom Accord Business Solutions Full time

    Due to continued growth and success, we are looking for an enthusiastic, self-motivated, System Support Analyst to join our growing team. This customer facing role will primarily involve working in our service desk teams, providing proactive and reactive support.This role offers a great opportunity for exposure to a wide range of technologies and solutions....


  • Livingston, United Kingdom Accord Business Solutions Full time

    Due to continued growth and success, we are looking for an enthusiastic, self-motivated, System Support Analyst to join our growing team. This customer facing role will primarily involve working in our service desk teams, providing proactive and reactive support.Read on to find out what you will need to succeed in this position, including skills,...


  • Livingston, United Kingdom Accord Business Solutions Full time

    Due to continued growth and success, we are looking for an enthusiastic, self-motivated, System Support Analyst to join our growing team. This customer facing role will primarily involve working in our service desk teams, providing proactive and reactive support.Read on to find out what you will need to succeed in this position, including skills,...


  • Livingston, United Kingdom Accord Business Solutions Full time

    Due to continued growth and success, we are looking for an enthusiastic, self-motivated, System Support Analyst to join our growing team. This customer facing role will primarily involve working in our service desk teams, providing proactive and reactive support.This role offers a great opportunity for exposure to a wide range of technologies and solutions....


  • Livingston, United Kingdom Accord Business Solutions Full time

    Due to continued growth and success, we are looking for an enthusiastic, self-motivated, System Support Analyst to join our growing team. This customer facing role will primarily involve working in our service desk teams, providing proactive and reactive support.This role offers a great opportunity for exposure to a wide range of technologies and solutions....


  • livingston, United Kingdom Accord Business Solutions Full time

    Due to continued growth and success, we are looking for an enthusiastic, self-motivated, System Support Analyst to join our growing team. This customer facing role will primarily involve working in our service desk teams, providing proactive and reactive support.This role offers a great opportunity for exposure to a wide range of technologies and solutions....


  • Livingston, United Kingdom Accord Business Solutions Full time

    Due to continued growth and success, we are looking for an enthusiastic, self-motivated, System Support Analyst to join our growing team. This customer facing role will primarily involve working in our service desk teams, providing proactive and reactive support.This role offers a great opportunity for exposure to a wide range of technologies and solutions....


  • Livingston, United Kingdom Accord Business Solutions Full time

    Due to continued growth and success, we are looking for an enthusiastic, self-motivated, System Support Analyst to join our growing team. This customer facing role will primarily involve working in our service desk teams, providing proactive and reactive support.This role offers a great opportunity for exposure to a wide range of technologies and solutions....


  • Livingston, United Kingdom Accord Business Solutions Full time

    Due to continued growth and success, we are looking for an enthusiastic, self-motivated, System Support Analyst to join our growing team. This customer facing role will primarily involve working in our service desk teams, providing proactive and reactive support.This role offers a great opportunity for exposure to a wide range of technologies and solutions....


  • Livingston, United Kingdom Accord Business Solutions Full time

    Due to continued growth and success, we are looking for an enthusiastic, self-motivated, System Support Analyst to join our growing team. This customer facing role will primarily involve working in our service desk teams, providing proactive and reactive support. This role offers a great opportunity for exposure to a wide range of technologies and solutions....


  • Livingston, Scotland, West Lothian, United Kingdom Accord Business Solutions Full time

    Due to continued growth and success, we are looking for an enthusiastic, self-motivated, System Support Analyst to join our growing team. This customer facing role will primarily involve working in our service desk teams, providing proactive and reactive support.This role offers a great opportunity for exposure to a wide range of technologies and solutions....

  • HelpDesk Analyst

    3 weeks ago


    Livingston, West Lothian, United Kingdom eTeam Full time

    Job Title: HelpDesk Analyst Location: Livingston, 2 days in the office contract role Italian Speaker Summary: The main function of a Technical Service Desk Analyst is to provide technical assistance to computer system users. A typical technical service desk analyst is responsible for answering questions or resolving computer problems for clients in...

  • Italian Speaker

    3 weeks ago


    Livingston, West Lothian, United Kingdom eTeam Inc. Full time

    Job Title: Helpdesk Analyst Location: Livingston, 2 days in the office Contract Inside IR35 Italian Speaker Summary: The main function of a Technical Service Desk Analyst is to provide technical assistance to computer system users. A typical technical service desk analyst is responsible for answering questions or resolving computer problems for...

  • Service Desk Analyst

    3 weeks ago


    Livingston, West Lothian, United Kingdom eTeam Full time

    Job Title: HelpDesk Analyst Location: Livingston, 2 days in the office contract role Italian Speaker Summary: The main function of a Technical Service Desk Analyst is to provide technical assistance to computer system users. A typical technical service desk analyst is responsible for answering questions or resolving computer problems for clients in...

  • 2x HelpDesk Analyst

    3 weeks ago


    Livingston, West Lothian, United Kingdom Careeraddict Full time

    3 days ago Be among the first 25 applicants This range is provided by CareerAddict. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range 2x Help Desk Analyst (Italian Speaking)| 3 months (Inside IR35)| Hybrid (Livingston)| Harvey Nash's client is recruiting for 2x Help Desk Analyst...

  • Help Desk Support

    2 weeks ago


    Livingston, West Lothian, United Kingdom Pyramid Consulting Europe Ltd Full time

    Summary: The main function of a Technical Service Desk Analyst is to provide technical assistance to computer system users. A typical technical service desk analyst is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Job Responsibilities: Answer user inquiries regarding...

  • System Support

    2 weeks ago


    West Sussex, United Kingdom Caremark Ltd Full time

    Hours: Full Time Benefits: Flexi time (start between 8am – 10pm/ finish between 4pm-6pm); 1 Day working from home each week; 33 days of holiday (Including bank holidays); Life Insurance cover; Eye Care Vouchers; Company Pension scheme; Private Medical Insurance; Free Wellbeing Counselling Program & Support; Annual Personal Development Budget; 5 Paid...

  • Helpdesk Support

    5 days ago


    Livingston, West Lothian, United Kingdom THE CHANNEL RECRUITER LTD Full time €24,000

    JOB TITLE : 1st Line IT Support Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Today, we’re an independent UK company with full geographic coverage – and our skilled workforce...

  • Helpdesk Support

    5 days ago


    Livingston, West Lothian, United Kingdom THE CHANNEL RECRUITER LTD Full time €24,000

    JOB TITLE : 1st Line IT Support Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Today, we’re an independent UK company with full geographic coverage – and our skilled workforce...