Hospitality Manager

2 weeks ago

London, United Kingdom Compass Group UK & Ireland Full time

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

Free meals
Onsite free car parking
Contributory pension scheme
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, Booking.Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Receive cash rewards every time you spend and use them on a wide range of brands
You can share all discounts and offers with your friends and families
To manage the Hospitality Catering Function, consistently delivering a high quality, efficient Hospitality service that meets or exceeds client, customer and Compass objectives.
To assist other catering departments as requested.
To deliver great service in line within all Company policies, procedures and guidelines.
Act as first point on contact for all hospitality bookings.
Communicate regularly with client (as per agreed Service level agreement)
Reporting monthly to unit manager.
Action plans are completed following client satisfaction surveys and client feedback
Demonstrates knowledge of food and beverage operations with a focus on innovation, standards and market awareness
Promote the unit and act as a Compass Advocate at all time
Action plans are completed following consumers satisfaction surveys
Ensure all client hospitality is delivered in line with the expectations
Ensure employees consistently demonstrate customer care, selling techniques, merchandising skills and knowledge of menu
Manage the Hospitality booking system - Bluerunner.
Ensure nominal food costs are agreed with the client annually ( minimum)
Analyse and manage effectively all in unit costs.
All food / equipment ordering is done via FBOL
All food wastage is recorded and minimised
Ensure all customer requirements are communicated to all departments in advance to ensure effective planning
Effectively minimise any agency and overtime spend
Analyse and manage effectively all in unit costs
Ensure secure financial control and cash handling procedures
A sound background within hospitality or contract catering ( ideally within education sector ) is an advantage, as is excellent food and health and safety awareness.
In this role there is a need for strong people management skills and excellent communication, with the flexibility to adapt style depending on the audience and circumstances. There is also responsibility for coaching and training the team in order to ensure that all employees have the appropriate skills to deliver an excellent service.
There is a focus and need for the management of budgets and labour costs Therefore, commercial awareness is essential as is the ability to hold others accountable and think strategically.
In this role there is a high level of responsibility and focus on ensuring that we are delivering a great service to our clients and customers. A strong customer service background and ethos is therefore vital.
GCSE or equivalent in English and Maths
Operational Management experience in Hospitality or Contract Catering
Computer literate
HND/Degree in Management
Financial acumen
Driving license
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength
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