Customer Service Advisor

2 weeks ago

Watford Hertfordshire, United Kingdom Corona Energy Full time
Job Description

If you are someone who is passionate about providing excellent customer service, and getting it right, first time then we would welcome your application.

About you:

  • We’re looking for someone who has a background in customer service, and who is already confident when speaking to customers over the phone and by email.
  • You’ll be someone who already works well in a busy team environment and can adapt to changing situations and customer demands.
  • You will be someone who likes to investigate customer queries and seeks a resolution - making sure that the customers experience is of the highest standard possible.

The Role

As an Account Executive working in our Change of Ownership (COO/COT) or Midmarket customer service teams you will work with a range of small-medium enterprise (SME) business customers to understand their queries and seek a resolution, using investigation and analysis and working with colleagues across the business to ensure a timely resolution.

What can we offer you?

This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes;

  • Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one
  • Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
  • Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from - supporting our commitment to the energy transition.
  • Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.

On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career

Working Pattern

In this role you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 - 1700, Monday to Friday.

Working with us at Corona Energy

At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful - these are underpinned by our central value "Customer First". This year we were proud to have been independently certified as a Great Place to Work with 80% of our team recognising our outstanding employee experience

To support this experience we also offer our team;

  • Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
  • An annual focus on wellbeing with events and activities to support your health, wealth and inner-self
  • An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
  • The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.

Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.

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