Customer Success Manager
2 months ago
About the Role SwiftXccess is looking for a Customer Success Manager who will own the commercial relationship with our customers with the main goal of ramping up new clients as fast as possible and monitor their satisfaction as they grow with SwiftXccess. They are relationship managers that expand customer accounts, increase customer retention, efficiently and proactively solve customer issues, and are champions in customer satisfaction. The ideal candidate has a genuine interest in forming and maintaining relationships (with clients and internal stakeholders) and the ability to connect with our customers over both their successes and frustrations. What you'll do
- You will be the voice of our customers - you will understand the clients' business issues and ensure that the best possible solution is proposed. You will manage the client relationship through effective and timely QBRs and constantly seek opportunities to add value to our customers. You will share these ideas with your peers to ensure we are maximising value for all our customers.
- You will ensure there is a practical and clear account plan in place for your customers. This plan needs to represent a real picture of the customer's landscape and will be used to keep all parties updated on the key challenges and opportunities.
- You will work with the practices to ensure that commercial targets are met and also exceeded by working with the sales team to put forward proposals and solutions for new growth opportunities.
- You will have your finger on the pulse throughout delivery process and will have a clear understanding of what services overall value they deliver
- You will be the first point of contact for issues or escalations and will use best practices to follow up and resolve
- You have a good understanding of managed services and project delivery with a commercial background with a focus on B2B relationships
- You have previous experience in managing direct client relationship with proven experience in effective conflict resolution
- Experienced in working in a metrics and data driven environment and able to "number crunch" these figures to present customer delivery progress to the business and to clients
- A person who takes pride in building relationships with customers - leading growth in those accounts
- You are commercially driven with experience in managing and meeting commercial targets
-
Customer Success Specialist
1 month ago
London, United Kingdom Customer Management Resourcing (CMR) Full time**Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...
-
Customer Success Manager
3 days ago
London, United Kingdom FourPointZero Recruitment Ltd Full timeCustomer Success Manager - Mixed Reality Projects Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success Manager to increase the usage of their innovative Mixed Reality solutions for their global client base. ...
-
Customer Success Manager
3 days ago
London, United Kingdom FourPointZero Recruitment Ltd Full timeCustomer Success Manager - Mixed Reality Projects Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success Manager to increase the usage of their innovative Mixed Reality solutions for their global client base. ...
-
Customer Success Manager
1 day ago
London, United Kingdom FourPointZero Recruitment Ltd Full timeCustomer Success Manager - Mixed Reality Projects Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success Manager to increase the usage of their innovative Mixed Reality solutions for their global client base. ...
-
Customer Success Manager
24 hours ago
London, United Kingdom FourPointZero Recruitment Ltd Full timeCustomer Success Manager - Mixed Reality Projects Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success Manager to increase the usage of their innovative Mixed Reality solutions for their global client base. ...
-
Customer Success Manager
2 days ago
London, United Kingdom FourPointZero Recruitment Ltd Full timeCustomer Success Manager Mixed Reality Projects Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success Manager to increase the usage of their innovative Mixed Reality solutions for their global client base. ...
-
Customer Success Manager
1 day ago
London, United Kingdom FourPointZero Recruitment Ltd Full timeCustomer Success Manager Mixed Reality Projects Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success Manager to increase the usage of their innovative Mixed Reality solutions for their global client base. ...
-
Customer Success Manager
2 days ago
London, United Kingdom FourPointZero Recruitment Ltd Full timeCustomer Success Manager Mixed Reality Projects Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success Manager to increase the usage of their innovative Mixed Reality solutions for their global client base. ...
-
Customer Success Manager
7 hours ago
London, United Kingdom FourPointZero Recruitment Ltd Full timeCustomer Success Manager Mixed Reality Projects Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success Manager to increase the usage of their innovative Mixed Reality solutions for their global client base. ...
-
Customer Success Manager
1 day ago
London, United Kingdom FourPointZero Recruitment Ltd Full timeCustomer Success Manager Mixed Reality Projects Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success Manager to increase the usage of their innovative Mixed Reality solutions for their global client base. ...
-
Customer Success Manager
2 weeks ago
London, United Kingdom Hudson Clarke Associates Full timeCustomer Success Manager - Enterprise Accounts - £65,000 + 10% bonus + exceptional benefits including private healthcare. Hybrid role Company An exciting opportunity has arisen for a Customer Success Manager with 5 + years of account management experience with large global accounts. You will be joining an established and growing tech company who are one of...
-
Customer Success Manager
2 days ago
London, United Kingdom Insight Global Full timeRemote | Customer Success ManagerInsight Global is hiring a Customer Success Manager to serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer. In this role, you will operate as the point of contact for the post-sales journey driving adoption and consumption across the breadth of products.Customer Success...
-
Customer Success Manager
1 month ago
London, United Kingdom ReCulture Full time* Customer Success Manager - £35,000 - £40,000 + Bonus - Liverpool or London (Hybrid working) Customer Success Manager What: Customer Success Manager Where: London OR Liverpool (Hybrid working) **Salary**: £35,000 - £40,000 + bonus The company: My client is one of the most respected and growing independent advisories on the smarter use of Geospatial...
-
Customer Success Manager
2 weeks ago
London, United Kingdom Mimecast Full timeThe Customer Success Manager is a key member of Mimecast’s EMEA Customer Excellence organisation. One of our five core values is to Deliver a Remarkable Experience, which means we put the customer at the forefront of everything we do, striving to assist them in achieving their desired outcomes and success criteria at each stage of their journey with...
-
Customer Success Manager
1 day ago
London, United Kingdom Mimecast Full timeThe Customer Success Manager is a key member of Mimecast’s EMEA Customer Excellence organisation. One of our five core values is to Deliver a Remarkable Experience, which means we put the customer at the forefront of everything we do, striving to assist them in achieving their desired outcomes and success criteria at each stage of their journey with...
-
Customer Success Manager
3 weeks ago
London, United Kingdom InRule Full timeAt InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power...
-
Customer Success Manager
1 month ago
London, United Kingdom InRule Full timeAt InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power...
-
Customer Success Manager
6 days ago
London, United Kingdom AutoRek Full timeCustomer Success Manager Department: Customer Success Employment Type: Permanent - Full Time Location: London Reporting To: VP of Customer Success Description Our vision at AutoRek is to set the new standard in financial data automation. Our platform simplifies highly complex data, automates critical business processes, and manages regulatory...
-
Customer Success Manager
22 hours ago
London, United Kingdom AutoRek Full timeCustomer Success Manager Department: Customer Success Employment Type: Permanent - Full Time Location: London Reporting To: VP of Customer Success Description Our vision at AutoRek is to set the new standard in financial data automation. Our platform simplifies highly complex data, automates critical business processes, and manages regulatory...
-
Customer Success Manager
5 days ago
London, United Kingdom AutoRek Full timeCustomer Success Manager Department: Customer Success Employment Type: Permanent - Full Time Location: London Reporting To: VP of Customer Success Description Our vision at AutoRek is to set the new standard in financial data automation. Our platform simplifies highly complex data, automates critical business processes, and manages regulatory...