Aftersales Support Executive

3 weeks ago

London, United Kingdom People Profilers Full time
  • Consistently analyse relevant Aftersales Market data along given parameters, e.g. age distribution, car models, customer retention customer segment, components and parts
  • Based on Market Analysis and in coordination with Brand Principal, initiate and conduct programs, campaigns and promotions to improve retention, throughput, parts sales/throughput, labour sales/throughput and revenue.
  • Regularly monitor and market intelligence on pricing for parts, labour and accessories to meet revenue- and profit targets.
  • To assist the Aftersales Development team in strategic sourcing for Aftersales through the development of sourcing strategy, management of tender projects, supplier development, contract management and negotiation etc. to generate cost savings and maximize profit
  • Management of business partners, suppliers, and contractors to ensure they adhere to contract scope and requirements; at the same time ensuring they are well integrated with employees and work processes
  • To develop creative strategies to improve sales of existing products/services and/or to source suitable new products/services for cars.
  • To engage in projects to open up new opportunities and revenue streams for Aftersales
  • To develop programs and strategies to achieve various business objectives such as parts purchase targets, VoC targets, Group Financial targets, customer retention etc.
  • To assist in managing the various Aftersales customer feedback channels such as VoC survey, Aftersales email, Call Centre, Salesforce etc to ensure that the customers feedback is being attended to
  • Management and optimization of the customer experience and contact jointly with CRM team via various channels such as Call Centre, emails, SMS and phone calls.
  • Work closely with Sales, Marketing, CRM, Parts, Service, and other support teams for all Aftersales collaterals
  • Ensure that marketing collaterals and communications adhere to company standards, Brand Principal and government bodies guidelines and requirements
  • To manage the relationship with Brand Principals (& CRM Department)
  • To collaborate with the marketing department to build customer loyalty programs with Service Managers

Requirements:

  • At least 3 years of working experience
  • Excellent presentation skills
  • High degree of interpersonal skills
  • Ability to read and interpret raw data and summarize it into a concise report.
  • Knowledge of the automotive market preferred.

Monday to Thursday 8.30am to 6.00pm, 

  • Job Reference: QX7WYYY3

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format

We regret that only shortlisted candidates will be notified

Your application will include the following questions:

Which of the following statements best describes your right to work in Singapore?

Since our humble beginnings in 2002, People Profilers has steadily grown from strength to strength. Our expertise in providing Human Capital consultancy to our clients – universally sought after skills and expertise in just about any sector– has allowed People Profilers to leave an imprint across various industries and build a reputation for competency and expertise.

What differentiates People Profilers from every other recruiter is our unwavering commitment to building relationships with our clients- understanding exactly what our clients are after, and allowing us to match their precise needs. We deliver human capital solutions that allow organisations and their employees to succeed.

Here at People Profilers, we pride ourselves on being a one-stop human capital solutions provider for your organisation. Our innovative and relationship-focused workforce solutions have been provided across a wide range of industries.

Personal Data Protection Act

Please be informed that the personal data you provided by way of your job application to People Profilers will be collected, used and disclosed by or on behalf of People Profilers to determine or investigate your suitability, eligibility or qualifications for employment with People Profilers and/or its’ Clients and manage your application for employment with People Profilers and/or its’ clients, including identifying you as a potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Since our humble beginnings in 2002, People Profilers has steadily grown from strength to strength. Our expertise in providing Human Capital consultancy to our clients – universally sought after skills and expertise in just about any sector– has allowed People Profilers to leave an imprint across various industries and build a reputation for competency and expertise.

What differentiates People Profilers from every other recruiter is our unwavering commitment to building relationships with our clients- understanding exactly what our clients are after, and allowing us to match their precise needs. We deliver human capital solutions that allow organisations and their employees to succeed.

Here at People Profilers, we pride ourselves on being a one-stop human capital solutions provider for your organisation. Our innovative and relationship-focused workforce solutions have been provided across a wide range of industries.

Personal Data Protection Act

Please be informed that the personal data you provided by way of your job application to People Profilers will be collected, used and disclosed by or on behalf of People Profilers to determine or investigate your suitability, eligibility or qualifications for employment with People Profilers and/or its’ Clients and manage your application for employment with People Profilers and/or its’ clients, including identifying you as a potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Don’t provide your bank or credit card details when applying for jobs.

Researching careers? Find all the information and tips you need on career advice.

#J-18808-Ljbffr

  • Aftersales Manager

    4 days ago

    London, United Kingdom Endeavour Automotive Limited Full time

    115 Power Road, Chiswick, London, W4 5PY. Salary £75,000 OTE & Company Car Endeavour Automotive are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, LEVC, Lotus, INEOS and Polestar across 22 dealerships in London, Buckinghamshire, Hertfordshire, Suffolk and Essex. We are currently seeking out an...

  • Aftersales Representative

    6 days ago

    LONDON, United Kingdom CHANEL Full time

    An exciting opportunity has become available in our Harrods Aftersales department for an Aftersales Representative to join the world's foremost luxury brand across important locations. You will be joining an established team at a time where we are expanding and opening our very first front of house aftersales space. You will primarily assist in the daily...

  • Aftersales Leader

    2 weeks ago

    London, United Kingdom Pendragon Group Full time

    Aftersales Leader Stratstone BYD Birmingham £56,000 OTE with company car, 25 days holiday plus bank holidays, pension, single health care, critical illness and life assurance schemes, exclusive deals on new and used vehicles and aftersales services Are you ready to drive beyond the possible; to work for an industry game-changer alongside a...

  • Aftersales Representative

    4 weeks ago

    London, United Kingdom CHANEL Full time

    An exciting opportunity has become available in our Harrods Aftersales department for an Aftersales Representative to join the world’s foremost luxury brand across important locations. You will be joining an established team at a time where we are expanding and opening our very first front of house aftersales space. You will primarily assist in the daily...

  • Aftersales Representative

    1 week ago

    London, United Kingdom CHANEL Full time

    An exciting opportunity has become available in our Harrods Aftersales department for an Aftersales Representative to join the world's foremost luxury brand across important locations. You will be joining an established team at a time where we are expanding and opening our very first front of house aftersales space. You will primarily assist in the...

  • Aftersales Representative

    5 days ago

    London, United Kingdom Chanel, Inc. Full time

    Aftersales Representative page is loaded Aftersales Representative Apply locations London time type Full time posted on Posted 12 Days Ago job requisition id JOBREQ00080602 An exciting opportunity has become available in our Harrods Aftersales department for an Aftersales Representative to join the world’s foremost luxury brand across important...

  • Aftersales Manager

    5 days ago

    London, United Kingdom eRecruitSmart Full time

    Porsche Retail Group (PRG) have a rare opportunity for an Aftersales Manager to work for one of the world’s most iconic brands and join Porsche Centre West London. In this role, with the support of a management team of 5, you will lead your team of 50 passionate ambassadors, to deliver customer loyalty and profit targets through an unsurpassed customer...

  • Aftersales Manager

    4 days ago

    London, United Kingdom Octane Recruitment Full time

    Assistant Aftersales Manager Location: Battersea Salary: £36,000 basic + Uncapped Bonus, OTE 42k+Hours: Monday - Friday 0800-1700, Saturday mornings on a rotaOC17747 I have a new vacancy for an Assistant After sales Manager for my client's site in Battersea. Excellent opportunity for an Assistant Sales Manager to join a high-performing team. This role...

  • Aftersales Manager

    5 days ago

    London, United Kingdom eRecruitSmart Full time

    Porsche Retail Group (PRG) have a rare opportunity for an Aftersales Manager to work for one of the world’s most iconic brands and join Porsche Centre West London. In this role, with the support of a management team of 5, you will lead your team of 50 passionate ambassadors, to deliver customer loyalty and profit targets through an unsurpassed customer...

  • Aftersales Coordinator, Bourdon House

    4 weeks ago

    London, United Kingdom Alfred Dunhill Full time

    Reference Code: 89765**Aftersales Coordinator, Bourdon House**: - London, LND, GB- PermanentRelevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative...

  • Customer Service Manager

    2 weeks ago

    London, United Kingdom Lookers Full time

    Overview Battersea Land Rover  Contract Type: Permanent, full-time 45 hours per week. Monday to Friday 8.00am - 6.00pm plus Saturday morning on a rota Salary: £42,000 OTE  (including £36,000 basic plus bonus) Here at Lookers Battersea Land Rover we are delighted to be recruiting for a Customer Service Manager. We're looking to find a...

  • Wholesale Customer Service Executive

    1 month ago

    London, United Kingdom CVUK Full time

    We are currently looking for an ambitious Wholesale Customer Service Executive to join a luxurious homeware brand to deliver unparalleled customer service to their Dach wholesale, contract, and distributor customer segment. The Wholesale Cutomer Service Executive will be responsible for: Customers: support a portfolio of customers for your specific...

  • Bmw/mini Aftersales Parts Advisor Apprentice

    4 weeks ago

    London, United Kingdom BMW Group Academy Full time

    **BMW/MINI Aftersales Parts Advisor Apprentice - Park Royal BMW** We are currently recruiting for an Aftersales Parts Advisor Apprentice for **Park Royal BMW**. The successful applicant will have the opportunity to work with one of the world’s most prestigious and technologically advanced car manufacturers. **Job description** We are currently...

  • Executive Director, Parks and Visitor Services

    1 month ago

    London, United Kingdom Executive Full time

    Parks and Visitor Services Division Executive Director, Parks and Visitor Services DBCA0210419 PSCA, Class 2, $196,891 plus 11% Superannuation THIS IS A 5-YEAR, FULL-TIME SENIOR EXECUTIVE SERVICE (SES) POSITION APPLICATIONS FOR THIS POSITION CLOSE AT MIDDAY ON FRIDAY, 10 NOVEMBER 2023 About DBCA and Parks and Wildlife Service: The Parks and...

  • Marketing Executive/Senior Executive

    7 days ago

    London, United Kingdom Sereno IT Support Full time

    Job Description Sereno is a leading IT Services company that focuses on SME’s in the London area. We are looking to shake up the Technology Service industry by utilising emerging technologies, providing creative commercial offerings that encourage mutually beneficial partnerships, and focusing on our company culture and people above all else. We're...

  • Executive Support

    1 month ago

    London, United Kingdom HB Commercial Full time

    Role: Executive Support Location: Home based with occasion travel to London. **Salary**: £25,000 per annum Hours: Monday to Friday 8.45am - 5.15pm Benefits: Home working, fully expensed travel, 28 days hols + BH, Birthday day off and many more. The Executive Support role is an exciting role for someone looking to provide essential support to the Executive...

  • Insurance & Aftersales Product Professional

    4 weeks ago

    London, United Kingdom EE Full time

    Insurance & Aftersales Product Professional **Job Req ID**:21573**Posting Date**:15 Aug 2023**Function**:Brand and Marketing**Location**:1 Braham Street, London, United Kingdom**Salary**:Competitive with great benefits**London, Birmingham or Bristol** **Hybrid working, 3 days office/2 remote** **About EE** - We’re EE. We provide the best network and...

  • Sales Executive

    5 days ago

    London, United Kingdom Octane Recruitment Full time

    Sales Executive Location: Dartford Salary: 20,000 + bonus OTE 50,000 Hours: Full Time OC17505 We are seeking a highly motivated Sales Executive to join our client's fantastic sales team in Dartford. The successful candidate will be responsible for delivering and developing new business with the overall aim of increasing sales and profitability. ...

  • Training Sales Executive

    5 days ago

    London, United Kingdom Octane Recruitment Full time

    Sales Executive Location: Dartford Salary: 20,000 + bonus OTE 50,000 Hours: Full Time OC17505 We are seeking a highly motivated Sales Executive to join our client's fantastic sales team in Dartford. The successful candidate will be responsible for delivering and developing new business with the overall aim of increasing sales and profitability. ...

  • Executive Support Lead

    1 month ago

    London, United Kingdom Akton Recruitment Full time

    **Executive Support Lead** **Sutton** **£30.61/hr** **Start date: ASAP** **Full time: 36/hrs a week** AKTON recruitment is working closely with the local authorities and we are looking for an experienced Executive Support Lead in the Sutton. 18 months contract with Sutton. Looking for someone to start ASAP. We are looking for an experienced executive...