Field Service Engineer

4 weeks ago

Co West Midlands, United Kingdom Vertec Scientific Ltd UK Full time

Company Description Vertec Scientific Ltd UK has been established in the UK for over four decades, earning a reputation for supplying and supporting a wide range of high-quality health technology products, accessories, and consumables from across the world. The range includes DXA systems, mini c-arms, portable x-ray solutions, ultrasound systems, a 3D digital tomosynthesis product, dosimetry, radiotherapy treatment alignment and immobilisation devices, including thermoplastics. Vertec is actively adding to it's already extensive product portfolio, and it’s success is due to its unyielding customer focus and its strategy of only marketing best-in-class products. Role Description This is a full time role, based remotely, reporting to the Head of Operations. The Field Service Engineer role is to install, service and support the wide range of medical equipment which Vertec supply to clinical and research institutions across the UK. The core area covered by this position will mainly be the Midlands, and the ideal candidate location would be in the Birmingham / Leicester / Northampton area, but nationwide travel will be required on occasions. Main duties · Install, service and support medical electronic products distributed by Vertec, including preventive maintenance, calibration and troubleshooting. · Develop a deep understanding of customer needs and concerns. · Provide industry leading customer service and technical support to customers. · Ensure flawless communication with all customers and colleagues, ensuring all stakeholders are kept informed. · Keep up to date with technical data, manufacturer ‘Field Flashes’ and software releases. · Document service activities and customer records in a timely manner. · Assist with providing technical support and advice to customers and colleagues. · Liaise with device manufacturer’s technical support as required to overcome any technical issues and feedback issues and paperwork as required. · Understand and adhere to all requirements associated with maintaining a safe working environment at all times. · Support the Service Department and wider company with any other duties as appropriate and as and when required. · Travel to customer sites is a daily requirement. Occasional national travel and overnight stays may be required. Role requirements and qualifications · Qualification in electrical or electronic engineering, or a similar field · Minimum of 3 years of experience in a field service engineering role, ideally in a medical product/hospital environment · Excellent verbal and written communication skills · Ability to effectively communicate with customers · Ability to manage own time and determine priorities · Strong problem-solving skills · Ability to work independently · Ability to work well in a team environment · Strong planning and organisational skills · Ability to work under pressure

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