Monitoring Station Manager

4 weeks ago

Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full time

At East Midlands Ambulance Service NHS Trust, we are committed to delivering excellent patient care and exploring opportunities for continuous service delivery improvements.


Operationally the role will predominantly work across 5 days (Monday to Friday) with a requirement to work out of hours and weekends to support operational delivery.
You will be responsible for the overall management and leadership of a defined station / group of stations. This will include the line management and supervision of the station-based team which may include Clinical staff, Administration staff, Vehicle Preparation Operatives and Domestic staff.


You will also be responsible for maintaining compliance with all relevant key quality and workforce requirements and accountable for a range of the Division's key performance indicators for a station / group of stations (across a balanced scorecard) working in conjunction with the Wider Divisional leadership and command teams.


You will also be accountable for the day to day implementation and monitoring of service delivery for your station or group of stations.


**EMAS has five values which underpins everything we do how we deliver our services and how we work with each other. Our values were updated in 2018 to reflect our commitment to encouraging innovation, team and partnership working, and looking outwards as well as inwards.


By living these values and supporting others to do the same, we will help to make sure that EMAS is an organisation we can all be proud of.


Respecting and valuing everyone's contribution, and encouraging innovation
There are many qualities you will need to make a success of being a member of the EMAS team. Reporting and accountable to the Head of Operations (HoO) for their station area (see appendix 1) and responsible for the overall management and leadership of a defined station / group of stations. This will include the line management and supervision of the station-based team which may include clinical staff, station administration, make ready and domestic staff.


The SM is responsible for ensuring their teams maintain compliance with all relevant key quality and workforce requirements. The role will be accountable for a range of key performance indicators for a station / group of stations. The Station Manager (SM) will work autonomously, providing working cover which will ensure continuity of management and providing high quality, visible and accessible leadership.


The SM will be accountable for the day to day implementation and monitoring of service delivery for their station(s) in support of the Divisions key performance indicators (across a balanced scorecard), working in conjunction with the wider Divisional leadership and command teams.


The role will provide the named leadership point of contact (within area of responsibility) for all staff related issues and be an interface with local stakeholders and external agencies as required.


The role will also work in close partnership with their area Divisional Senior Clinical Leader (DSCL) to ensure that staff supervision, appraisal, education and development requirements are consistently delivered.


The SM will be responsible for the oversight and management of relevant investigations, dealing with complaints and issues and ensuring swift resolution where both appropriate and possible. In addition to the day to day operational responsibilities, the SM will also support the Division on the design and implementation of local transformational change initiatives with the sole aim of enhancing service delivery and increased efficiency. This will include being a local point of contact and representative for station / area external stakeholder engagement.


Management diploma or evidence of equivalent experience
Robust evidence of experience and understanding of the wider health care system management

Driving Licence (no more than 3 points)

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