Area Retail Manager – Midlands

Found in: Talent UK C2 - 1 week ago

Nottingham, United Kingdom Motor Fuel Group Full time

Description

JOB TITLE AREA RETAIL MANAGER (ARM) - Midlands

IMMEDIATE MANAGER REGIONAL MANAGER (RM)

JOB PURPOSE

To ensure the implementation of the Company’s policies and procedures in respect of a predetermined region of company owned stations. 

MAIN ACCOUNTABILITIES

Ensuring that all stations are operated in accordance with the Company’s Health & Safety policies to create a safe environment for staff and customers. To collate, investigate and communicate any incident information in line with internal procedures. Managing communications in line with company policy – in relation to external agencies, for example – The Press. Ensuring the security of company property. Conducting monthly fuel audits at each station to ensure the correct payments of monies and security of the Company’s fuel stocks. To regularly review the Shop, Forecourt and Food Services at each station to ensure they are operating in line with the Company’s policies and procedures, and to their maximum potential and flag any issues with appropriate management as required. Managing and monitoring the performance of Contract Managers and staff at each station and ensure that good customer practice is carried out consistently. Ensuring each station is applying the correct fuel retail prices as instructed from time to time so as to maximise fuel profit margins. To select, submit for finance approval, train and install and, where necessary, serve notice to, Contract Managers to ensure that each station has a suitable Contract Manager in place at all times Monitoring training compliance across the estate, to include all stakeholders. Liaising with the nominated shop supplier to ensure effective and correctly merchandised promotional activity, within the shop and forecourt to maximise sales and increase customer base. Liaising with the Area Manager for the nominated shop supplier to monitor and review the product range at each station with a view to increasing turnover and profitability. To build relationships with the company’s nominated direct supply partners and ensure that products are merchandised and promoted effectively with each station, and availability is maintained in order to maximise sales. Maintaining compliance with planograms and range as agreed with the company’s nominated suppliers to protect company income. Liaising with representatives of the company’s fuel supply partners in order to maintain brand standards and effectively promote the relevant loyalty schemes operated by each fuel supplier. Ensuring the proper management of promotions and correct merchandising of displays, to include Third party agreed fuel promotions. To monitor and review Company expenditure for each relevant station and area, to ensure the accurate recording of information and to identify areas of improvement. Ensuring that each Contract Manager operates within the terms of the Contract Manager Agreement and appropriate associated agreements. Handling complaints from customers and ensure satisfactory follow up with the customer and any necessary re-training requirements are completed. Liaising with outside contractors to establish and manage all maintenance issues as well as monitoring all equipment downtime. Maintaining company income and expenditure to agreed budget targets. To support and carry out duties as instructed from time to time from the relevant line manager(s).

DIMENSIONS

Financial

Each ARM is responsible for the overall profitability of between 16 and 22 company owned stations with total sums per annum in relevant magnitudes as follows:

Operating costs: between £2.2m and £4.2m

Shop income: between £k and £k

Fuel income: between £4.5m and £10.0m

Fuel volume: between 42m and m litres

Valeting income: between £k and £k 

Staff

Each company owned station will be operated by an independent ‘Contract Manager’ who will employ, on average, around eight members of staff.

Other

This is a field-based position, where the ARM operates a given area which may be subject to change. Duties may require nights away from home to carry out area duties and attend meetings.

ARM’s are required to communicate with nominated suppliers and various third parties as and when required.

WORK CONTEXT

Operating Environment

Petrol stations operating in a highly competitive ‘price driven’ market dominated by the supermarkets and major oil companies.

Framework & Boundaries

Ensure all Contract Managers have relevant and valid agreements in place.

Ensure all Contract Managers complete all required duties within the stated timescales and submit returns promptly and accurately.

Organisation

To ensure Contract Managers operate within the terms of the Contract Manager Agreement and associated agreements.

COMMUNICATIONS

Subordinates

To supervise, give guidance and motivate Contract Managers through the use of station reviews and audits to enable them to promote a successful business. To carry out subsequent visits as and when necessary to monitor progress.

Superiors

Have daily contact by phone and email, regular joint area visits and monthly one to one meetings with the Regional Manager. Contact the Regional Manager at any time for advice on any day to day operational and other issues.

Other Contacts

Within the Company:

Liaise with all relevant head office departments as and when necessary in order to resolve any operational or other issues.

Outside the Company:

Liaise with MFG’s retail suppliers and partners to develop and establish the joint business plans and deliver brand standards. To liaise with fuel suppliers and ensure delivery procedures are adhered to. To liaise with Petroleum Officers, Environmental Health Officers, Fairbanks, Licensing and other officials where necessary. To visit competitors to keep abreast of their activity.

COMPLEXITY

To operate effectively and efficiently to achieve given objectives within given time deadlines. To have competent, well trained Contract Managers and staff in all stations paying the appropriate charges. To have a positive productive relationship with all relevant Contract Managers and station staff.

KNOWLEDGE AND SKILLS REQUIRED

A proven track record in the forecourt and/or retail sector, ideally experience of a contract management/franchise business model. High self-motivation and discipline with ability to work demanding hours and prioritise duties. Outstanding communication skills. Good people skills with the ability to build effective relationships, inspire, motivate and lead. A good level of numeracy and attention to detail. Good financial awareness. Good competitor/ market awareness. Willingness to learn and take on additional responsibilities. Good team player. Mileage likely to exceed 40, miles per year.

  • Electrician (Highways) Via East Midlands

    5 days ago

    Nottingham, United Kingdom Via East Midlands Full time

    Highways Electrician Working Pattern: 40 hrs per week – Monday to Friday Location: Gamston, Nottingham Via is currently looking for a Highways Electrician to join our Electrical Team based at our Gamston Depot in Nottingham. You will install, inspect, diagnose and rectify faults in street lighting, traffic signals and other electrical installations. ...

  • Area Sales Manager

    7 days ago

    Nottingham, United Kingdom Stirling Warrington Full time

    Area Sale Manager Covering DG, LE, NG, LN & DN Postcodes £45k DOE, bonus, Hybrid or Electric car, 33 days A.L many other great benefits My client are Europes leading providers for fantastic tooling, workstations and PPE. They pride themselves on delivering high levels of customer service and being the 1 stop shop for all Manufacturing and Engineering...

  • Area Sales Manager

    Found in: Whatjobs ES C2 - 3 days ago

    Nottingham, United Kingdom Stirling Warrington Full time

    Area Sale ManagerCovering DG, LE, NG, LN & DN Postcodes£45k DOE, bonus, Hybrid or Electric car, 33 days A.L many other great benefitsMy client are Europes leading providers for fantastic tooling, workstations and PPE. They pride themselves on delivering high levels of customer service and being the 1 stop shop for all Manufacturing and Engineering...

  • Retail Shops Manager

    5 days ago

    Nottingham, United Kingdom EE Retail Full time

    Salary range £36,400 to £44,500 plus performance related bonus   SOMETHING MISSING FROM YOUR CAREER? ADD A LITTLE EE!    Exciting things are happening in Nottingham. This summer, we’re opening a shiny new store to give customers an out of this world digital experience, and showcase how our products connect for good.    We’re looking for an...

  • Heo East Midlands and Midlands Engine

    11 hours ago

    Nottingham, United Kingdom Department for Business, Energy & Industrial Strategy Full time

    **Details**: **Reference number**: - 250661**Salary**: - £31,120 - £33,085**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - BEIS - Business Sectors - Cities and Local Growth**Type of role**: - Policy**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...

  • Site Manager(Retail) Nationwide

    2 weeks ago

    Nottingham, United Kingdom Involve Recruitment Full time

    Leading Construction and Interiors contractor is looking for a Site Manager to work on Retail Roll out projects throughout East Anglia, South East and the Midlands. Working on fast track retail schemes for leading retailers. Projects 200k - £2m in value. The role requires regular travel and staying away Accommodation and expenses provided SMSTS, First...

  • Sales Midlands

    5 days ago

    Nottingham, United Kingdom Rise Technical Recruitment Limited Full time

    Sales Engineer £35,000 - £40,000 + Bonus + Car + Company Benefits Nottingham, or Surrounding Areas Are you a Sales Engineer looking to work for an international, market leader where you will be developing new business as well as working on long term key accounts? This is a fantastic opportunity to work for a renowned company who are at the forefront of...

  • Senior Retail Store Manager

    Found in: Jooble UK C2 - 5 days ago

    Nottingham, United Kingdom EE Retail Full time

    Salary range £36,400 to £44,500 plus performance related bonus   SOMETHING MISSING FROM YOUR CAREER? ADD A LITTLE EE!    Exciting things are happening in Nottingham. This summer, we’re opening a shiny new store to give customers an out of this world digital experience, and showcase how our products connect for good.    We’re looking for an...

  • Area Sales Manager

    2 weeks ago

    Nottingham, United Kingdom Stirling Warrington Full time

    Area Sale Manager Covering DG, LE, NG, LN & DN Postcodes £45k DOE, bonus, Hybrid or Electric car, 33 days A.L many other great benefits My client are Europes leading providers for fantastic tooling, workstations and PPE. They pride themselves on delivering high levels of customer service and being the 1 stop shop for all Manufacturing and Engineering...

  • Product & Fitting Specialist - East Midlands

    Found in: Jooble UK C2 - 2 weeks ago

    Nottingham, United Kingdom Callaway Golf Full time

    To provide “World Class” fitting days and product training which will enhance and promote Callaway Golf’s market share and brand position. The Fitting Technician must conduct themselves as an ambassador for the Callaway Golf brands and deliver the highest standards of customer service to our account base and consumers alike. PRIMARY RESPONSIBILITIES:...

  • Product & Fitting Specialist - East Midlands

    2 weeks ago

    Nottingham, United Kingdom Callaway Golf Full time

    To provide “World Class” fitting days and product training which will enhance and promote Callaway Golf’s market share and brand position. The Fitting Technician must conduct themselves as an ambassador for the Callaway Golf brands and deliver the highest standards of customer service to our account base and consumers alike. PRIMARY RESPONSIBILITIES:...

  • Cutting Tool Specialist

    7 days ago

    Nottingham, United Kingdom Stirling Warrington Full time

    Area Sales Manager (Cutting Tool Specialist) - x2 roles East Midlands and West Midlands area coverage £45k DOE, bonus, EV car to name a few My client are a global organisation of industrial tooling and equipment, they pride themselves on being the 1 stop shop for all Manufacturing and Engineering needs. Due to their continued success they have created...

  • Product & Fitting Specialist – East Midlands

    Found in: Talent UK 2A C2 - 2 weeks ago

    Nottingham, United Kingdom Callaway Golf Full time

    To provide “World Class” fitting days and product training which will enhance and promote Callaway Golf’s market share and brand position. The Fitting Technician must conduct themselves as an ambassador for the Callaway Golf brands and deliver the highest standards of customer service to our account base and consumers alike.PRIMARY RESPONSIBILITIES:To...

  • Product & Fitting Specialist – East Midlands

    Found in: Appcast UK C C2 - 7 days ago

    Nottingham, United Kingdom Callaway Golf Full time

    To provide “World Class” fitting days and product training which will enhance and promote Callaway Golf’s market share and brand position. The Fitting Technician must conduct themselves as an ambassador for the Callaway Golf brands and deliver the highest standards of customer service to our account base and consumers alike.PRIMARY RESPONSIBILITIES:To...

  • Product & Fitting Specialist – East Midlands

    Found in: Appcast UK C2 - 7 days ago

    Nottingham, United Kingdom Callaway Golf Full time

    To provide “World Class” fitting days and product training which will enhance and promote Callaway Golf’s market share and brand position. The Fitting Technician must conduct themselves as an ambassador for the Callaway Golf brands and deliver the highest standards of customer service to our account base and consumers alike.PRIMARY RESPONSIBILITIES:To...

  • Product & Fitting Specialist – East Midlands

    Found in: Whatjobs ES C2 - 3 days ago

    Nottingham, United Kingdom Callaway Golf Full time

    To provide “World Class” fitting days and product training which will enhance and promote Callaway Golf’s market share and brand position. The Fitting Technician must conduct themselves as an ambassador for the Callaway Golf brands and deliver the highest standards of customer service to our account base and consumers alike. PRIMARY RESPONSIBILITIES: ...

  • Product & Fitting Specialist – East Midlands

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Nottingham, United Kingdom Callaway Golf Full time

    To provide “World Class” fitting days and product training which will enhance and promote Callaway Golf’s market share and brand position. The Fitting Technician must conduct themselves as an ambassador for the Callaway Golf brands and deliver the highest standards of customer service to our account base and consumers alike.PRIMARY RESPONSIBILITIES:To...

  • Cutting Tool Specialist

    Found in: Whatjobs ES C2 - 3 days ago

    Nottingham, United Kingdom Stirling Warrington Full time

    Area Sales Manager (Cutting Tool Specialist) - x2 rolesEast Midlands and West Midlands area coverage£45k DOE, bonus, EV car to name a fewMy client are a global organisation of industrial tooling and equipment, they pride themselves on being the 1 stop shop for all Manufacturing and Engineering needs.Due to their continued success they have created x2 brand...

  • Cutting Tool Specialist

    2 weeks ago

    Nottingham, United Kingdom Stirling Warrington Full time

    Area Sales Manager (Cutting Tool Specialist) - x2 roles East Midlands and West Midlands area coverage £45k DOE, bonus, EV car to name a few My client are a global organisation of industrial tooling and equipment, they pride themselves on being the 1 stop shop for all Manufacturing and Engineering needs. Due to their continued success they have created x2...

  • Retail manager

    Found in: beBee jobs GB - 1 week ago

    Nottingham, Nottingham, United Kingdom Chetwynd Stores Full time

    Retail manager Duties -Retail ManagerOrganize store operations and allocate responsibilities to personnelSupervise and guide staff towards maximum performanceMonitor stock levels and purchases and ensure they stay within budgetDeal with complaints from customers to maintain the store's reputationInspect the areas in the store and resolve any issues that...